To tell the difference between empathy and investigation, watch for distinctions along four different dimensions: energy, subject, intention and trust. These distinctions can help us engage awareness and skill to meet your needs and respond to others’ needs in more direct ways. The more you meet your needs in conscious and direct ways, the more present you can be for others. Read on for more about how to do this.

With coaching or counselling clients, their resistance can show up as “bracing against” something. But if we push back against their resistance, we miss noticing what they're protecting or embracing. By going into resistance clients build awareness and often shift when they get clear about their underlying needs, and new choices. Some clients don’t shift even after we’ve tried everything. In that case, read on to learn about Frank Farrelly's "provocative therapy".

How can we respond when we’re horrified by what someone says? How can we deepen our connection to our humanness and authenticity when the impact is hurtful? Read on to see examples of the three steps of "calling out", "calling in", and "calling forth".

To express opposition without stimulating distress, stop judging and look for ways to honor, understand, and have compassion for others. You can do this by finding a point of agreement. For example, you can agree with part of what they said. Or if you completely disagree, you can express what greater understanding, inspiration, appreciation or empathy you have in response to what they're saying. Read on for more on this, plus, ten sentence stems to get you started.

A challenge is an expansion of making a clear, positive doable request — and, when given, the person feels deeply seen by the challenger. A challenge isn't just about getting someone to take action on something important to them; it's a fierce form of empathy that supports people in connecting with their life force, and integrates it into their lives with action. A real challenge is tied to the receiver's goals, passions and dreams -- and expands their potential.

If we are in the dominant group, intervening to prevent violence or an "ouch" is a way to ally with marginalized folks. We can intervene to meet their needs, rather than our own. In other words, we can intervene without putting our experience at center stage. To that end, here are six ways to ask if an intervention is welcome.

Shared vulnerability can build more intimacy, mutuality, being seen and heard, empathy, or community. Inviting shared vulnerability means earning another’s trust that you can consistently offer attentive, curious, and compassionate listening. Here are four strategies to invite shared vulnerability.

Misunderstandings can be painful. We can easily avoid this by checking what the other person understood from what we said, and ask the other person to do the same. Doing this is especially important when it comes to planning, shared decision-making, and when emotions are strong. Also, the more someone knows you, the more they think they already know what you mean -- which can get in the way of really hearing you. Here are a variety of ways to approach this simple strategy.

Trainer Tip: We often find ourselves slipping into old behaviors that we would rather change. This is because we don’t have a new plan for responding to the same old situations. In that case, notice whether you are slipping into old behaviors today. Connect to your unmet needs and then identify a new strategy for the situation.

Trainer Tip: One of the basic philosophies of Nonviolent Communication is valuing everyone’s needs equally. That means that you consider your needs to be equal to another person’s needs. If someone asks you for empathy, and you choose to empathize at you own expense, you're not living in a Nonviolent Communication consciousness. Be aware of your own needs today when someone asks you to be their emotional support.