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How can I deal with someone who is constantly interrupting and derailing our process?

Ask the Trainer: "I feel a lot of fear or nervousness about approaching a neighbor who uses 'wastebasket talk.' Once she's engaged, there are only two techniques that interrupt the flow: leaving or interrupting."

Reflect on a time when you were either expressing gossip or participating passively. What feelings and needs were up for you at the time? How might you have interrupted the gossip with connection? When interrupting gossip it can take a few rounds of empathy and honest expression to bridge understanding, and create a space in which mutual care and curiosity arises. Read on for an example.

Interrupt cycles of conflict by creating a new ways forward. You can do this by connecting with the energy of the met needs you want in the dynamic; guessing the other person's needs; naming your needs; asking essential questions; identifying at least three different strategies to meet each need; and imagining the positive outcome.

In times of stress, some part of you may still hold the belief that you can't be present for the stressor and survive. Some part of you may believe you have to go away. There are three things you can consider when attempting to intervene with the reactive pattern of shutting down: how you relate to the shutting down, access to self-confidence, and engagement. Read on for more.

Has someone ever talked to you to the extent that you're no longer enjoying it, and you now wonder if they even know you're there? Learn ways to bring in emotional understanding, engage more honestly and open-heartedly, and bridge next steps to the type of conversation that engages everyone's needs.

Trainer Tip: Be aware of opportunities to be honest holding the intention to connect with people. If you do this with the elements of brevity, directness, and respect, you can increase your chances of being heard. If they don't like your honesty, consider switching to empathizing with them by listening to their feelings and needs.

One of the premises in NVC is that behind all behavior and expressions are Universal Human Needs as the deeper motivators. And one of the key distinctions in NVC is that between Needs and Strategies. Try Alan Seid's exercise called  "Peeling the Layers of the Onion, " a process for uncovering these needs — the deeper motivations — that underlie words and behaviors we may find disturbing or puzzling.

For each reactive pattern there is a perceived threat to a tender need. Knowing these tender needs helps us figure out how to interrupt these patterns and creating new ways of perceiving and relating to life. In addition to knowing the need, knowing the healing response and the primary reactive behavior helps with transformation.

Reducing overwhelm requires you to reconnect with your authentic choice, be present and compassionate with what's happening, heal trauma, and interrupt the trauma response. Read on for ways that may help you reconnect with your choice, presence and more on trauma.

When you don't have a sense of being heard you can apply skills to help you can interrupt cycles of reactivity and resentment, and create connection. Let's look at six ways that will support you in being heard. These are clarity about the topic and needs; supportive conditions; respect for autonomy; sharing your intention; attending to emotional security; and making clear requests.

An anchor is something you turn your attention toward in order to interrupt reactivity and access a non-reactive, expansive perspective. Though it doesn't make the reactivity go away, it allow you the internal space to choose to not behave from reactivity. In this practice exercise learn more about anchors, plus how to create and use them.

• Share NVC in a way that keeps your group engaged 
• Walk away with practical facilitation tips and 5 session outlines
• Know how to respond to nay-sayers
• Learn how to promote your work

Trainer Tip: Every human being has the same universal needs -- even as each person may choose different strategies to meet those needs. Notice the universal needs you share with other people today.

• Discover how mediation is a fundamental social skill that everyone can learn
• Gain the skills to stay centered when a conflict becomes heated
• Learn how to lead a dialogue toward sustainable agreements
• Help facilitate connection and creativity to discover and meet everyone’s needs

Most reactivity in intimate relationships comes from a lack of confidence in maintaining intimacy, autonomy, or security. What may help is naming what's happening, interrupting shame, and anchoring or reassuring yourself. You can also reflect on the effects of acting from reactivity. Knowing what helps center you, ask your partner to do or say specific things that might help. Read on for more.

Trainer Tip: People struggle to come to agreement when they don’t feel heard. So as a mediator, facilitate the process by asking all parties to reflect the essence of what's important to other parties. This is critical. Once everyone is confident that their needs have been heard, you'll notice the energy in the room relaxing. Then you can brainstorm strategies that will value everyone’s needs, and are focused on what they want to happen.