Anger matters because it can let you know that you perceive a threat to universal need for yourself or someone else. It can draw your attention to something so that you can take effective action. Anger becomes a hindrance when you amp it up with your thoughts about what should(n't) happen. Instead, notice any "should" thoughts, see anger as a signal, accept that it's okay to have it, and look for feelings and needs underneath it.

To learn to identify and speak from your needs requires specific tasks and practices. Here's a list of 10 learning tasks and practices for you to choose from. Some of these ideas include using needs cards and lists, working backwards from strategies and ideal scenarios, reflecting on past experiences and relationships, and asking for/offering/exchanging empathy.

Trainer Tip: Sometimes when we look to fix someone's problems we think we're doing it to make them feel better, but in reality we are uncomfortable and we want to feel better. Instead of assuming you know what their problem is or what they need, listen deeply. Your listening presence can bring relief to the both of you and provide additional opportunities for healing. And along the way they may find their own way to a solution.

Reflect on a time when you were either expressing gossip or participating passively. What feelings and needs were up for you at the time? How might you have interrupted the gossip with connection? When interrupting gossip it can take a few rounds of empathy and honest expression to bridge understanding, and create a space in which mutual care and curiosity arises. Read on for an example.

When someone behaves in a way that you may label convincing, cajoling, guilt-tripping, threatening, analyzing, or criticizing, you may be tempted to guess they have a "need" for control. Instead, name what this person is doing that isn't meeting your needs. If it is a true need your heart will have softened. If you feel resentment or resistance, you are likely making a judgment rather than guessing what they are needing.

When we care about our cause and want to mitigate disaster, we may become reactive. However, transformation comes through connection, rather than convincing, judging, criticising, controlling, and making demands of others. To inspire change, get curious about how they relate to the topic – and get support for yourself elsewhere to process grief, become more present and compassionate, speak self-responsibly, and make requests.

Trainer Tip: A request completes the communication by stating specifically what we would like from someone else to meet our need. Without this clarity, our communication can be confusing and can easily be seen as a demand. When people know what you want, you have a better chance of meeting your needs. Make clear, specific, doable requests of people, and see if this increases the chance of meeting your needs. Read on for an example.

Trainer Tip: Every human being has the same universal needs -- even as each person may choose different strategies to meet those needs. Notice the universal needs you share with other people today.

Responding to your own reactivity is an inside job. Robert reveals how your reactions are often a secondary reaction to a triggering stimulus, and that accepting responsibility for your reactions can lead to less blame and more inner peace.

Enmeshment refers to confusion about who is responsible for what. This lack of clear boundaries results in attempts to manage the other person's experience as a substitute for managing your own. When you think you're contributing to another person, but you're actually acting from enmeshment, there's inner tension and contraction. Read on for 16 common signs of enmeshment so that you can know when to pause and connect to your needs.