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Reflect on a time when you were either expressing gossip or participating passively. What feelings and needs were up for you at the time? How might you have interrupted the gossip with connection? When interrupting gossip it can take a few rounds of empathy and honest expression to bridge understanding, and create a space in which mutual care and curiosity arises. Read on for an example.

This exercise is most often the first activity in a beginning level workshop after the usual logistics/history/check-in. Penny Wassman experiences it as an opportunity for people to build connection with one another.

Trainer Tip: In challenging situations, we can be peaceful and clear when we are able to connect to what we value most, and to act in harmony with those values. For example, if a coworker does something you don't like, instead of gossiping about their undesirable behaviors, you can talk to them about how both of you feel regarding what happened, and focus on the needs you're both trying to meet at work.

In this telecourse recording, you'll learn to differentiate between cerebral empathy and intuitive empathic listening. Awaken your sensitivity towards body sensations and inner feelings to recognize the clear inner clues to your empathic connection.

Trainer tip: In every interaction, we have a choice of responding in one of these four ways: judge/blame self, Judge/blame others, empathize with self, and/or empathize with others. The goal is to make a conscious choice about our response. Notice the choices you have when you receive someone’s communication today.

• Strengthen your influence and impact in your workplace using NVC
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