Trainer Tip: Mary explains how Nonviolent Communication, a process that distinguishes needs from strategies is also itself, a strategy.

Trainer Tip: Mary explains the NVC principle known as the "protective use of force."

Trainer Tip: Mary offers 3 foundational tips for making requests: positivity, specificity and doability.

Trainer Tip: Giving up on blame and taking responsibilty for our choices is immensely empowering. Mary offers a tip for growing in this direction.

Trainer Tip: Most of us have been conditioned to withhold the expression of our feelings to some degree. Mary offers a tip to de-stigmatize our feelings and relax into our humanness.

Trainer Tip: When someone is in pain and lashing out, might be a time when empathy is needed most. Empathizing in these moments can be very challenging. Mary offers a few words of ecouragement for these situations.

Mary illustrates how we can get diverted from our group's purpose by the needs of a single indvidual in the group, especially requests for prolonged empathy. Listen to Mary reframe these scenarios and offer three helpful tips for handling these situations.

Miki works with a course participant to transform begrudging attendance at a mandatory meeting into the possibility for collaboration, more connection where little is expected and focus on clarity of purpose for meeting in the first place.

In most business environments, purpose holds a higher priority than connection. Listen to Miki discuss the strategy of using minimum connection to remain true to the purpose at hand, and how the purpose of empathy may differ in the workplace.

Listen to Miki discuss two strategies for bringing NVC into the workplace in ways most likely to be well received. First Miki explains why it's best to focus more on needs than feelings in business environments. Second, she talks about unpacking needs into phrases as a way of enhancing workplace connection.