Trainer Tip: It's important to design requests to fit specific needs. Otherwise people may do exactly what you ask and still, your needs may not get met. Before you make a request of someone, notice if the strategy you are considering is likely to meet your needs. If not, consider making a different request that may be more satisfying to you.

Trainer Tip: In an efficient group process, clarity is key. Try to only say things if you are clear what you want back from the group. Then ask for what you want so people don’t have to figure it out for you. If someone says something and you’re not sure what he wants back from the group, anyone can assist by saying this: “I’m confused about what you would like from us. Would you help us clarify what kind of a response you’re looking for?”

Trainer Tip: In our effort to be heard, we often forget to listen. In fact, your need to be heard will not be met completely until you have heard how what you said affects the other person. If we want to ensure that we're heard we can ask the other person to reflect what they heard us say. And we can hear what's going on with them. It is important to remember that a dialogue is not complete until both people have been heard.

Total inclusion is impossible: inclusion of all can often lead to exclusion of those who can't bear the behaviors of some. Many groups flounder and disintegrate because of too much inclusion. Limited resources and capacities may make it necessary to exclude. Keeping more coherent shared values and strategies may be another reason to place membership conditions so that what appears to be exclusion may give movements a chance to expand.

You may want to shift power dynamics in intimate and family relationships -- especially if there's longstanding, unprocessed hurts. Reflect on where, when and with whom you tend to enter reactive “power over” patterns. Explore the feelings and needs that are up for you in those contexts. Imagine other ways that could meet your needs in, or before, those moments. In this way, in similar situations you can have more access to choice.

Often making an apology is not enough because people want greater depth of understanding and empathy. Instead of judging ourselves or feeling guilt we can "mourn" what we did that stirred up pain in others. This can bring about a sweet pain that leads to change. Then we can ask ourselves what we can do next time and make a commitment to do this and/or offer a regrets to the person expressing feelings and needs.

We can see anger as an alarm or signal that can inform us that unmet needs require attention, or that we hold judgements. We can shift our own anger in several healthy ways: get present, identify the stimulus and any judgements or unmet needs, look for ways to meet our needs, make requests that support our needs, express our needs to ourselves and appropriate others, and more.

In Nonviolent Communication "power over" refers to the use of power to dominate or control others. It is a form of violence or force, whether physical, emotional, psychological or otherwise. This learning tool has six lists, each containing different types of power over strategies: physical, sexual, intimidation, economic, emotional, isolation.

Often, people don't help others when others are in danger, whether it is a parent who is abusing a child, a man who is battering his wife, someone sexually harassing another, a bully making fun of someone, or a person who is abusing a pet. However, intervening can save lives. And bring enrichment, peace, safety, care, and justice to the world.

Mismanaged emotional pain can compound and hurt ourselves and others. Four ways we can mismanage pain are: denial, blame, depression, and escape/numbing. This can result in hatred, resentment, discrimination, revenge, anger, and more problems. The fifth way we can deal with pain is to confront the pain acknowledging it and dealing with our unmet needs. This is a more direct path. Read on for more ideas for how to handle the pain.