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Past hurt and pain can get triggered even when it doesn't have much to do with the present. When that happens we can gain perspective by self reflecting, engaging self empathy, grounding an "anchor", noticing the present-moment safety, naming needs and making requests.

Mismanaged emotional pain can compound and hurt ourselves and others. Four ways we can mismanage pain are: denial, blame, depression, and escape/numbing. This can result in hatred, resentment, discrimination, revenge, anger, and more problems. The fifth way we can deal with pain is to confront the pain acknowledging it and dealing with our unmet needs. This is a more direct path. Read on for more ideas for how to handle the pain.

How can we respond when we’re horrified by what someone says? How can we deepen our connection to our humanness and authenticity when the impact is hurtful? Read on to see examples of the three steps of "calling out", "calling in", and "calling forth".

Trainer tip: Feelings of hurt, anger, fear, and resentment can often sound alike. Fear and excitement have the same physiological effects on us, and are often expressed in the same body language. Clearly and specifically naming our emotions and the intensity level can help us resolve conflicts, with a much greater opportunity to get our needs met.

Trainer Tip: We may communicate indirectly when we worry about hurting someone’s feelings. Instead, commit to being direct with compassion, love, honesty, and respect to both yourself and others. They may not enjoy what you say, but at least they'll know where you're coming from. Being true to yourself, you can be true to your relationships. And it can build trust.

The more we can stay present with our hurt, and own our interpretations, we are more likely to express what's important to us without blame and also to become resilient. From there, the listener can have more space to offer their full presence and empathy. Read on for more.

When people get hurt or harmed, how can we restore trust, safety and connection in the community? A restorative approach which focuses on who got hurt and how can we restore it? Rather than whose fault is it and how can we punish them?

• Discover the healing magic that comes from welcoming pain rather than avoiding it
• Learn how to navigate ‘healing dialogues’ when hurt or pain is present
• Increase your empathy/honesty skills and your ability to navigate painful conversations
• Embrace pain as a precious life-guiding force that teaches us how to be together!

Trainer Tip: When we express frustration without blaming others and by clarifying our own needs and requests, we diminish the possibility of hurt feelings and separation in our relationships. So next time you feel very agitated or angry, rather than implying the other person is wrong or at fault, try the following: own your feelings, make a specific request, and rather than implying they need to give up their needs focus on your needs.

Have you ever said 'I'm Sorry' to someone, only for it to leave you feeling disappointed and lacking connection? In some cultures, saying 'I'm sorry' has become too easy and is used for all sorts of situations. Whether it's just to excuse yourself as you pass in front of someone taking a photo, or if you've truly hurt a close friend. So when we really need to communicate regret, how can we do so in a way that acknowledges the situation and the connection?

What parent hasn't experienced a surge of protectiveness when your child hurts their sibling? Our cultural training calls us to immediately take two roles: the judge, determining who was wrong and what the consequences will be, and the police, enforcing the consequences. These thankless jobs often result in frustration, resentment, pain, for all. Read on for an example of how empathy transformed a child's impulse to hit another child.

You may want to shift power dynamics in intimate and family relationships -- especially if there's longstanding, unprocessed hurts. Reflect on where, when and with whom you tend to enter reactive “power over” patterns. Explore the feelings and needs that are up for you in those contexts. Imagine other ways that could meet your needs in, or before, those moments. In this way, in similar situations you can have more access to choice.

Old emotional hurts and pains can easily erupt when you’re in the throes of conflict – even if you’re the mediator. Wouldn’t it be lovely if you could avoid all of that, and instead create more peace and happiness for yourself, your family, your co-workers and your community?

Ask the Trainer: "I'm part of a small, self-led NVC group that's been working together for almost two years. We are experiencing some growing pains in that we're still not certain how and under what circumstances to make requests, especially negative ones."

Trainer Tip: To reduce defensiveness and hurt feelings when talking to your partner about your sexual needs that haven't been met, keep the conversation focused on your needs, not her lack of skill, and make a very specific request. From there, you can both explore any shared needs, blocks, or support needed to bring you both closer to your needs.

Trainer Tip: Our particular needs and expectations in the moment, influences how we feel. So if you are feeling hurt, sad, angry, or disappointed, try to consider what your unmet needs are, and see if there are other ways you can get them met. Today, track how your needs affect your feelings.

Trainer tip: It's often easy for us to hear rejection when someone says “no” to us. If we focus on the rejection, we may feel hurt and fail to take the time to understand what is going on with them. However, if we focus on their feelings and needs, we're more likely to uncover what they want and what prevents them. To increase success in resolving conflicts and find solutions that work for everyone, hear the “yes” behind their "no".

Judgment is an attempt to protect from hopelessness or insecurity, at high cost. Instead, check in with fear, grief, or hurt. Then wonder what needs are at stake for everyone. This makes space for grief instead of anger, for negotiation rather than control, and for "calling in" rather than excluding. Wonder: “For whom would this be life-serving or not?”, “What strategies would care for all needs?” or, “What can I contribute now?”