This exercise is most often the first activity in a beginning level workshop after the usual logistics/history/check-in. Penny Wassman experiences it as an opportunity for people to build connection with one another.

In this prerecorded telecourse, Raj Gil uses an interactive dialogue and proven exercises to help you develop a profoundly healthy response to anger, right in the moment.

When Rita first learned about silent empathy she didn't know how soon she'd try it out. She was visiting her daughter and making comments about her life, analyzing her behavior, giving her unsolicited view on everything.

This audio training with expert trainer Rita Herzog explores the NVC alternative to family relationships: stay grounded in your own needs and values so you are able to reach out with empathy to family members.

Trainer Tip: Could you tell me something I do that meets your need for love?

Many of us blame other people for our feelings but our own state of needs is the true cause. In this powerful audio, Sylvia teaches you how to manage your emotions in challenging situations and demonstrates the process of Screaming in Giraffe.

Using real-life examples from class participants, Sylvia Haskvitz demonstrates the life-changing results of clarifying the needs underlying "shoulds." Some of the situations covered in this audio are:

• A grandmother shares how she was able to spend time with her grandchildren even when experiencing estrangement from her daughter
• A father examines how to repair a conversation with his daughter
• A woman explores her "should" thinking about her financial stability, her job and grief regarding her husband's death
• A woman connects to her deeper needs that arise with the statement "I should do my taxes"
• A woman perceives that she has conflicting needs for family harmony, relaxation and comfort when deciding whether to spend holiday time with stepchildren

If your life is fraught with "shoulds," this resource will support you in translating them into needs and, in some cases, to let them go entirely.

In this audio recording, Sylvia Haskvitz, veteran CNVC Certified Trainer, offers an in-depth discussion of the Nonviolent Communication process of empathy.

Ask the Trainer: "I have noticed that sometimes when I am in a story-telling mood I am usually trying to prove that I am right and once I connect with a need the urge to give all the information goes away."