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One way to understand trauma is it means we got a blow greater than our nervous system can tolerate – then we move into hyperarousal, and then hypoarousal or dissociation. This cycle can continue long after. Here, we're not able to fully process emotional cues, information, our body, and others. It's important we consider re-writing the cultural paradigm of separation so that our trauma doesn't get marginalized.

Ask the Trainer: "I feel a lot of fear or nervousness about approaching a neighbor who uses 'wastebasket talk.' Once she's engaged, there are only two techniques that interrupt the flow: leaving or interrupting."

Jim leads a self-connection exercise focused on how our lives are interwoven with people we love, acquaintances, people unknown to us, and even those who have come before us or will come after us.

There's a growing trend to elevate feelings and personal truths (aka MY truth) to the point of being unassailable "facts". If I feel unsafe, then it must be because of you. As valid as a person’s inner world is, we risk overlooking what's beyond our own views, such as larger forces around us that continue to underwrite exploitation, violence, “othering”, etc. Instead, describe specific words and actions that a camera would record.

CNVC Certified Trainer Miki Kashtan discusses how focusing on connection and care can guide us in expressing honestly and offering empathy.

If you want to support someone in distress offer a menu of ways you can contribute. Often a person in distress can’t articulate what they need but can recognize it when they hear it. Move fluidly among these 11 options to offer what’s truly helpful, rather than offering something out habit or based on what you think they should have. Remember that you can ask, “Is this helpful?” to support collaboration.

It may be challenging to hear or make requests when you feel shame regarding anyone's feelings and needs. Without support, shame could be debilitating, so you may feel resistant and become defensive, hear threat, or criticize others. Instead, be with people who allow space for vulnerability. Find ways to celebrate, negotiate, be mindful, accepting, and creative.

Does your inner dialog sound supportive and encouraging - or more like you’re being yelled at by a critical task-master?  Gain an understanding of the neuroscience of the left and right hemispheres of the human brain and locate just where this savage inner voice is coming from and how to respond to it with empathy.

Read this short Japanese parable that symbolically illustrates the outcomes of having a competitive mindset – in contrast to an interdependent, collaborative one where everyone wins. It’s a story that encapsulates part of the spirit of NVC.

Why is it so difficult to not take things personally? It's because everything reinforces the sense that whatever is being said is indeed about us – both from without and from within. However, we can get better at not taking things personally with a practice of shifting our focus by being open to multiple interpretations, understanding that our reaction is about our own need, and noticing how the other person’s words, no matter how they sound to us, are an expression of their needs. We can then be more present and available to navigate the situation.