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Can you give me advice on what to do when people won't talk to me? I find it very difficult to discover what their needs are that aren't being met! Also, how can I be effective with people who don't actually want to think about why they're being the way they are?

John Kinyon and Matthew Rich examine the ways in which people’s worldviews can be different and why this often creates conflict.

For many, spending time with relatives over the holidays may be challenging. In addition to the love and care we may feel, family gatherings can bring up old hurts or expose painful differences. How many family meals have been marred by tense silence or devolved into harsh argument?

There's a growing trend to elevate feelings and personal truths (aka MY truth) to the point of being unassailable "facts". If I feel unsafe, then it must be because of you. As valid as a person’s inner world is, we risk overlooking what's beyond our own views, such as larger forces around us that continue to underwrite exploitation, violence, “othering”, etc. Instead, describe specific words and actions that a camera would record.

When conflict or criticism occurs, we can notice two layers of meaning to create connection: the content and the needs the speaker is holding. When we are able to recognize this --and ideally engage open-heartedly, with curiosity, make clear requests, imagining what they want, no matter how their expression was framed -- we have more opportunity to support the longevity of our relationships, and to decrease our loneliness when together.

In this upbeat video, CNVC Certified Trainers Kelly Bryson, Christine King and Jean Morrison enact two role plays that involve a triggered adult interacting with a young student and a teacher who has just witnessed an unpleasant interaction between two students.

Building your body and mind awareness can help you better regulate/calm your emotions.  Regular self-empathy will help you better regulate your emotions as well as increase your body and mind awareness.  If you are not aware of amygdala activation (fight/flight/freeze response), you will react instead of responding with choice. Use this eight-step process to develop your self-empathy/regulation skills.

Trainer Tip: Even when you hit deep emotional bottoms, instead of deciding whether something is good or bad, get clear on how you feel about it and what needs it will or will not meet. Let the Universe do the rest. Then take action to resolve any situations that are not enjoyable to you.

There's a danger in using empathy exchange to perpetually recirculate and exchange pain (often by telling and re-telling the same old stories), rather than using it as a catalyst for transformation. It can create and further pain in whatever form: anger, destructiveness, hatred, grief, emotional drama, and violence. It can also reinforce dualistic evaluations of "met" vs "unmet" needs. And it can slow down productivity.

Here are two practices for connecting with "request energy". One of them helps us practice in the moment (7 steps). The other one helps us connect to ourselves (11 steps).