Use this exercise to stay in dialogue and connect to needs while facing a “no”. Identify a situation where you have low confidence that you'll get your needs met, and it'll be hard hearing a “no” to your request. Explore your response to the “no” by working with feelings, needs, request and alternate strategies. Thus you can work towards meeting your needs while also releasing the idea that your needs “have to” be met.

When someone's in immense pain and uses words that are hard to hear, see if you can bring in as much attention and compassion as you would to someone who was cut with a sword. Focusing on what's important to them, and not so much on how it was said. This may support greater understanding and healing. Otherwise, we risk prioritizing needs, norms, and inequities of the dominant culture, over caring for people who bear the invisible brunt of such norms.

Ask the Trainer: "I'm practicing with 'transforming the pain of unmet needs into the beauty of the need.' In identifying my unmet needs, I come up with 'fairness.' However, fairness isn't on the needs list! I'm wondering what needs might be underneath 'fairness.'"

In this written transcript of a live presentation, Inbal Kashtan shares how she first became aware of poverty. She explains how empathy is a vital and powerful force for creating peace in our world today, and a powerful means of creating a world that works for all of us.

Wes Taylor, former CNVC Certified Trainer, uses Ken Wilber’s work to explain the developmental evolution of consciousness,. He then connects Wilber’s stage development concepts to the development of Nonviolent Communication.

I want to hear others through the lens of the meaning their actions have for them rather than through the effect their actions have on me. The very root of empathy resides in this fundamental shift. Whenever someone’s actions are at odds with our own needs, most of us, most of the time, do the latter. In that way, we keep our attention on ourselves rather than on the other person. We cannot be in empathy when we are focused on how things affect us. Miki Kashtan poignantly shares about the challenges of empathizing with another when we really don't understand their actions.

It may be challenging to hear or make requests when you feel shame regarding anyone's feelings and needs. Without support, shame could be debilitating, so you may feel resistant and become defensive, hear threat, or criticize others. Instead, be with people who allow space for vulnerability. Find ways to celebrate, negotiate, be mindful, accepting, and creative.

Inbal clarifies the difference between needs and strategies, and why the distinction is important in our parenting role. She offers two questions to ask yourself if you're not certain whether something is a need or strategy.

Trainer Tip: Mary explains why success isn't dependent upon another person's pain, by reaching for consensus instead of self-sacrifice.

Trainer Tip: When have you responded in a way you didn’t want? How could you have handled that situation differently? What would have better met your needs? Try not to judge your behavior, but learn from it. Each time we review our actions, we can learn something, become more adept at new skills, and come closer to our ideal. We can do this with the learning curve of practicing translating people’s words into feelings and needs.