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Trainer Tip: Knowing the difference between what we need and what we want someone else to do about that need can have a profound impact on our relationships and our happiness.

Is there someone you wish was more willing? Try guessing what obstacles they might be struggling with. And allow yourself to feel your grief. As you grapple with your own desire for someone to find their willingness, its essential to recognize that this is about you and your needs. You can also express your needs honestly, make requests for how to collaborate, and be responsive to what they want. Read on for more on this, plus four common ways someone’s willingness might be blocked.

Often making an apology is not enough because people want greater depth of understanding and empathy. Instead of judging ourselves or feeling guilt we can "mourn" what we did that stirred up pain in others. This can bring about a sweet pain that leads to change. Then we can ask ourselves what we can do next time and make a commitment to do this and/or offer a regrets to the person expressing feelings and needs.

Trainer Tip: Mary explains how Nonviolent Communication, a process that distinguishes needs from strategies is also itself, a strategy.

Does the thought of asking the following question stop you cold? "Would you tell me what you heard me say?" Mary Mackenzie, CNVC Certified Trainer known for her colloquial method of speaking and teaching NVC, offers a simpler method.

Trainer Tip: We feel our freedom when we are willing to look at others’ needs and our own, evaluate all of them and work toward valuing everyone’s needs. Take the time to demonstrate that you value everyone’s needs as much as your own today.

Using real-life examples from class participants, Sylvia Haskvitz demonstrates the life-changing results of clarifying the needs underlying "shoulds."

Trainer Tip: Someone’s strategy for meeting needs may look different from yours, but it doesn’t mean they aren’t meeting them. This can happen when they appear to be messy and disorganized, but from their perspective they have it organized. It's just less apparent to you how they have organized it. Read on for a related anecdote.

In this upbeat video, CNVC Certified Trainers Kelly Bryson, Christine King and Jean Morrison enact two role plays that involve a triggered adult interacting with a young student and a teacher who has just witnessed an unpleasant interaction between two students.

Trainer Tip: One of the basic philosophies of Nonviolent Communication is valuing everyone’s needs equally. That means that you consider your needs to be equal to another person’s needs. If someone asks you for empathy, and you choose to empathize at you own expense, you're not living in a Nonviolent Communication consciousness. Be aware of your own needs today when someone asks you to be their emotional support.