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Join CNVC Certified Trainer Dian Killian to find out how to speak up in a way that ensures you're heard, even in challenging situations.

Three things can be helpful to practice when you want to contribute to someone caught in repetitive fears: self empathy, allowing grief for what you wish was true and is not, and empathy for their difficulty. You can also ask them what's helpful.

Using her own and participants' examples, Inbal illuminates parents on where they might be struggling with connecting to their children's needs, especially in situations where the children are responding to the parent's request.

In lasers, light bounces between the mirrors, with each pass the light grows more intense. Our minds work similarly. Because of the "mirror" effect, where we can react to our reactions to our reactions to our reactions (and so on), changing our thought pattern even modestly at every level of reaction, can dramatically affect our ultimate experience.  Usually the greatest amplifiers are the ones we notice the least.  Learn what to notice -- to amplify more love rather than pain.

Trainer Tip: Sometimes we need to empathize with a person before he can hear our anger. Consider that all anger is an expression of an unmet need. If we focus on the need, rather than the actions, we are more likely to connect compassionately with other people. Be aware of opportunities to empathize with someone’s anger today.

Fully connecting to the deeper need under the anger can transform and release the anger, without requiring the other person to do anything differently. From there, you can reach an understanding of the other person's experience, feelings and needs underlying the actions that stimulated your anger to re-establish connection with your own and the other person's humanity.

Jim and Jori offer practical tools to help us develop patience through a process they call WAIT: Wake up, Accept, Insight, Take a step.

Reveal, own and share the inner chatter that plays over and over in your head, in between the words you speak aloud. Arnina Kashtan will help you discover, embrace and open up the places inside that you’ve hidden and judged.

In a recent vacation in a Mexican village, I was surprised to find myself in the midst of a community in mourning. Two days before I came, a 21-year-old girl had died in a car accident. Everyone in the town knew her and was openly affected by her death.