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Has someone ever talked to you to the extent that you're no longer enjoying it, and you now wonder if they even know you're there? Learn ways to bring in emotional understanding, engage more honestly and open-heartedly, and bridge next steps to the type of conversation that engages everyone's needs.

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Each of us has a range of capacities. Miki Kashtan describes this as a range from "floor to ceiling." Floor capacity is what happens when you hit your limitation, ceiling capacity is when you are closest to functioning in line with your values and vision. This video describes the need to work on both to prevent the gap from expanding.
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Trainer Tip

1 - 2 minutes

10/2005

Trainer tip: Empathy, hearing feelings and needs behind someone’s words, can be incredibly healing -- and it can help us come to better understanding and resolution. Empathize with at least on person today. Read on for an example of applied empathy.

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Trainer Tip: When they say "no", acknowledge what people are saying "yes" to. From there, you persist towards a resolution that values both party's needs, without demand. Persisting is when we try to meet needs by continuing to connect with another. Demanding is when we insist someone do something, or else face negative repercussions. Showing care and willingness to work with people can help them to want to collaborate and resolve conflict.

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Setting boundaries takes being firmly grounded in self-respect and clear about what works for you. This means making conscious choices about how you relate to another or behave in a situation. Such clarity allows you to put your attention and energy where you want it to go. Thus we can have care and compassion without taking responsibility for others, nor feeling guilty when we say “no”. This takes awareness, skills, practice, healing and compassion.

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Trainer Tip

1 - 2 minutes

10/2005

Trainer tip: Why do NVC practitioners sometimes use the jackal as a metaphor in the NVC world? What can it teach us? Read on for more.

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In this thought provoking talk, Kathleen Macferran explores the power of listening to open doors and potentially to transform people. This talk was given at a local TEDx event, produced independently of the TED Conferences.

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Receiving anger from another can be a reactive trigger for many of us. In this brief segment, Arnina provides us a strategy for staying in the conversation instead of physically leaving.

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Victor shares a story about a bystander who takes action without formal authority, using it s an example of transformatiive leadership skills, acting with care, needs-based commitment to the well-being of "the whole," and making a positive difference.

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CNVC Certified Trainer Miki Kashtan guides a participant to find his inner empathic presence.

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