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In this written transcript of a live presentation, Inbal Kashtan shares how she first became aware of poverty. She explains how empathy is a vital and powerful force for creating peace in our world today, and a powerful means of creating a world that works for all of us.

Trainer Tip: When you make a request of someone, you don't diminish your relationship; you enhance it. If you receive a "no" to your request, consider brainstorming a different strategy that would meet your needs. It isn’t a sign of weakness to clarify what you would like. It helps you commit to living a full and joyful life. Look for opportunities to clarify your requests.

No one likes demands. Do you want to have access to choice when requests or demands come your way? Join CNVC Certified Trainer Arnina Kashtan as she provides tools to free yourself from the submit/rebel dynamic.

Ask the Trainer: How do I respond to people who believe that consequences are necessary to change behavior?

The way we talk to one another, and think about or react to our lives, may seem "normal" but eventually, this may reach a point where we realize something isn't working, and we make adjustments. But often the suffering continues if we aren't addressing root causes. In studying NVC we can become more aware of what we are doing and its effects -- plus imagine and implement alternatives that lead to greater fulfillment for self and others.

Trainer Tip: Asking for support may feel awkward and uncomfortable. In these moments, we may forget that everyone needs support. We may also forget that there may be many options available to us, even if what's available isn't our preferred source of support.

Trainer tip: Do you have behavioral patterns that block intimacy? When we are feeling our most vulnerable, we often want intimacy but also tend to keep it at bay. Acknowledge your need for intimacy, and find people you can trust to love you as you are.

The “mind” or our “ego” are often depicted as a static entity, an unchangable part of human nature, and as obstacles or negative parts of ourselves to overcome. This view creates maligning, a split within us, while remaining invisibly part and parcel of authority-based societies --the dominant culture and institutions into which we are born. Instead, I want to advocate an integration of reason and emotion, mind and heart, plus self and others.

In this book excerpt, Kathleen and Jared offer a path to reach deeper clarity, distinguishing between freedom and submission / rebellion.

Underlying much of our communication is a request: when we say something, we're usually expecting something else — perhaps something subtle — in return. Let's look at how to make requests clearer and more do-able, avoiding the pitfall of demands.