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When we're on the receiving end of pain-stimulating assumptions, a microaggression, or prejudice --when we're reactive and resultingly have self-doubt, guilt or shame in ourselves-- is it possible to be intensely authentic while holding care for everyone in the situation? Can we effectively do this even as a third party witnesses to these things? Self-empathy, empathy, and a commitment to authenticity have become essential tools I need to keep sharpened in my toolbox if I am to show up and do the work I value in this world.

Trainer Tip: "I often hear people say that someone did something because of a need for control. Control is actually a strategy that is often confused with a need."

Trainer Tip: Meetings can be unproductive when the participants aren’t clear about their needs or what they want from the group. When participants express opinions without expressing a need or informing the group of what they want, the meeting lacks clarity. Instead, if we can focus on naming our needs and make related requests, we can get closer to resolution much faster and enjoy the process more. Read on for an example.

This handout defines and contrasts "empathy" alongside "responses may meet needs, but are not empathy" (such as advice, correcting, consoling, etc).

Does your inner dialog sound supportive and encouraging - or more like you’re being yelled at by a critical task-master?  Gain an understanding of the neuroscience of the left and right hemispheres of the human brain and locate just where this savage inner voice is coming from and how to respond to it with empathy.

Trainer Tip: At least once today celebrate yourself and your progress, every step of it. We all have a starting point. No matter where you are in your life, you have made progress. Every mistake, every victory, and every confusing moment can lead you forth and can be something to celebrate.

This session is from the NVC Academy's 2017 Telethon. Listen in as Mary offers two experiential self-empathy exercises: I Love It When, and What Do I Want / Why Do I Want It. Deepen your ability to connect with self — novel and effective ways to engage the process of Self-Empathy!

Trainer tip: NVC focuses on shared human values and needs, and encourages the use of language that increases good will -- plus avoidance of language that contributes to resentment or lowered self-esteem. It emphasizes taking personal responsibility for choices and improving the quality of relationships as a primary goal. For today, focus on making observations without moralistic judgment in at least two of your interactions.

Trainer Tip: When they say "no", acknowledge what people are saying "yes" to. From there, you persist towards a resolution that values both party's needs, without demand. Persisting is when we try to meet needs by continuing to connect with another. Demanding is when we insist someone do something, or else face negative repercussions. Showing care and willingness to work with people can help them to want to collaborate and resolve conflict.