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How do you carry on a conversation when someone’s comment has had an impact on you? And what happens when two intentions clash because of different perspectives? Here’s Roxy’s powerful, common sense approach.

Trainer Tip: Thinking someone is bad, wrong, or evil can make it more difficult to connect with them. If we focus on this kind of thinking, we stay in the problem or conflict. The minute we step out of judgement and listen for the needs underlying their actions, we begin working for the solution. Put your focus in the direction of the result you want. Read on for an example.

Ask the Trainer: "Could you explore why people 'talk too much' and how I could connect with them and myself empathically when I'm also talking too much?"

Making a decision or boundary that invites someone to be honest about their feelings can be difficult. Remember that lack of authenticity may be due to lack of awareness, inner conflict, or fear of conflict, rather than dishonesty. Offer empathy and reassurance and invite more conversation. Approach with compassion and curiosity to naturally invite more honesty.

Repairing betrayal may include rebuilding self trust, getting support, empathy on both sides over time, and new agreements. Even though your (in)actions don't "cause" someone's behavior, acknowledging any part you played in creating conditions for the behaviors to arise, can support repair. Trust builds slowly as new skills, ways of relating and experiences that reflect honesty, self responsibility, and respect are consistent over time.

In this book excerpt, Kathleen and Jared offer a path to reach deeper clarity, distinguishing between response and reaction.

When bullying occurs, if we do our own healing, our brains can become more sharp and present and willing to take action to connect and to begin to shift and mitigate the harm that trauma does in our world. We can reduce trauma inflicted upon others when we recognize the patterns of abuse and bullying, hold zero tolerance for it, bring in support for both sides of the conflict, and take action to effect systemic change. Read on for more.

Unappreciated, Judged, Disrespected, Offended, Manipulated ... people use these words to describe feelings but these are all words that describe interpretations instead. They're also words that get people's backs up. Talk about unproductive! The solution? Develop a vocabulary of feelings so you can minimize defensiveness in others and facilitate connection.

Have you ever said 'I'm Sorry' to someone, only for it to leave you feeling disappointed and lacking connection? In some cultures, saying 'I'm sorry' has become too easy and is used for all sorts of situations. Whether it's just to excuse yourself as you pass in front of someone taking a photo, or if you've truly hurt a close friend. So when we really need to communicate regret, how can we do so in a way that acknowledges the situation and the connection?