When Rita first learned about silent empathy she didn't know how soon she'd try it out. She was visiting her daughter and making comments about her life, analyzing her behavior, giving her unsolicited view on everything.

Ask the Trainer: "A participant in our beginners' NVC practice group asked the co-facilitators if there was a confidentiality agreement that was typically used in NVC practice groups?"

By guessing our child's feelings and needs we open the door to understanding what's behind their behavior, and can better suggest solutions that meet both their and our own needs. In this way we build trust and their desire to seek us out in times of need. Expressing our own feelings and needs also allows us to help them understand the value in fulfilling tasks or requests.

Aya Caspi, a Certified NVC Trainer discusses how the "story" we tell ourselves about human nature impacts our childhood and the roles we are taught to play in society.

Trainer Tip: Notice if something within your agency will bring you the serenity you want. If not, then notice the needs you are trying to meet by wanting to take that action. Then then choose another action that's more likely to have the desired effect.

One thing that makes empathic understanding difficult yet valuable is that it can be humbling. If I really open myself to hearing and understanding, while trusting my inner strength of self-knowing, I may be changed by what I hear. My core beliefs or understanding might change and grow. This openness could be key to transforming the energy of conflict into new possibilities for greater...

How excited do you get about connecting with people who are proving themselves right and who act like they know it all? Do you prefer the company of not-knowers who are in awe of the mystery of life and exploring with humility and innocent curiosity? Masking our vulnerability in not-knowing can point to deep wounds inside us, where perhaps the common denominator is our desire to prove our worth.

Much like other asymmetric relationships (such as therapist and client), there are complications related to power dynamics that can arise with any NVC trainer having sex with a participant. For one, there's (counter)transference. And there's potential for things that may not move outside this asymmetric relationship -- such as projections where the participant, and/or the trainer, is guided by...

When deciding if someone crossed your boundaries and how to respond, you may get conflicting opinions on it. These opinions can be coarse attempts to manage life with rules about what should(n’t) happen. Instead, so that you can find where you want to invest your energy, ask yourself questions that reveal what for you is truly in integrity, nourishing, connects to your heart, and deepens self...

Trainer Tip: Mindfulness, focusing on what's happening now, is the foundation of Compassionate Communication. The more present we are, the greater the chance we will be aware of our needs and meet them, thus the greater opportunity for joy. Connect to your feelings and needs at least four times today. Notice how differently you conduct your day when you are mindful.

Two NVC trainers went into dangerous, war torn territory to share the skills they found so valuable but end up learning that they need to first apply those skills before those they came to help could receive what they had to offer. Only when the foundation of connection and trust was built could they mediate the conflicts using empathic communication.

Total inclusion is impossible: inclusion of all can often lead to exclusion of those who can't bear the behaviors of some. Many groups flounder and disintegrate because of too much inclusion. Limited resources and capacities may make it necessary to exclude. Keeping more coherent shared values and strategies may be another reason to place membership conditions so that what appears to be...

Often, people don't help others when others are in danger, whether it is a parent who is abusing a child, a man who is battering his wife, someone sexually harassing another, a bully making fun of someone, or a person who is abusing a pet. However, intervening can save lives. And bring enrichment, peace, safety, care, and justice to the world.

Trainer Tip: In our effort to be heard, we often forget to listen. In fact, your need to be heard will not be met completely until you have heard how what you said affects the other person. If we want to ensure that we're heard we can ask the other person to reflect what they heard us say. And we can hear what's going on with them. It is important to remember that a dialogue is not complete...

Trainer Tip: It can be painful spending our days pretending we’re not who we are. For example, we may try not to be passionate in our expression because if we think its “too much” for people. This can lead to trying to figuratively to squeeze ourselves into small spaces in life. Alternatively, we can choose who to share our passion with, and speak our truth to. Today, notice what you need and...

Trainer Tip: Notice when you create stories about why something occurred. Commit to only observing facts. Then make decisions that are likely to give you relief and joy. For instance, if someone is late you may think that she’s inconsiderate or values another thing more than you. Instead, observe what you know—that she's later than agreed. From there, you could call her to find out what’s going...

Even in the face of societal upheavals we can look for what's in our power to change. For example, we can participate in systemic change, and heal whatever we need to heal that which keeps us from living our values more readily. We can take the time to be present to those in pain, and to show up fully in our lives even when we feel stress. We can take strides to make a difference towards...

Trainer Tip: Notice when you're tempted to wield physical, emotional, and intellectual power to get your children to do what you want. This coercion or force may bring short term ease, but long term it can be counterproductive. Ask yourself “What do I want my child to do?” and “What do I want my child’s reasons for doing it to be?”. Then consider ways to help them connect to their intrinsic...

Transforming organizational culture requires attention and change at the systemic level. Learn which systems are crucial for any organization to establish and clarify whether that organization is collaborative or not, and then learn how to create and strengthen a collaborative organization.

Trainer Tip: When we match might with might, we create discord, frustration, and separation from other people. Instead, place aside your urge to be right or to win. Approach charged situations with a sincere desire to be honest, and to value everyone’s needs including your own. The way you show up is a valuable asset. You may not get what you asked for but you can increase your chances of...