Trainer Tip: Thinking someone is bad, wrong, or evil can make it more difficult to connect with them. If we focus on this kind of thinking, we stay in the problem or conflict. The minute we step out of judgement and listen for the needs underlying their actions, we begin working for the solution. Put your focus in the direction of the result you want. Read on for an example.

What can we do when someone tells us we're contributing to a pattern we're genuinely not seeing (nor experiencing)? What makes these patterns visible to some people but not others? This article addresses these things by talking about what to factor in when receiving feedback; handling feedback; responding relationally; paying attention to social location; considering impact; plus, broadening...

Trainer Tip: Mary shares how staying present to our anger and finding the underlying feelings and needs can lead to deeper connection and more satisfying outcomes.