Trainer Tip: Mary explains how Nonviolent Communication, a process that distinguishes needs from strategies is also itself, a strategy.

Ask the Trainer: "I've been feeling frustrated and angry quite a bit lately over very simple things. Can you help me get to the root of my hidden needs?"

Trainer tip: Demands are more likely to limit the possibilities and create distance between people. The trick to asking something as a request is valuing everyone’s needs equally. When you value everyone’s needs equally, then you are more willing to come to solutions that satisfy everyone. It thus opens possibilities and helps build connection.

Trainer Tip: Even when it's tempting to coerce or match might with might, we can strive to meet our needs without negatively affecting others. Instead of convincing anyone to do it our way or to value the same things we value, we can focus on what we value: compassion among people and valuing everyone’s needs. By doing this we are actually more likely to meet our own needs and we are better...

Trainer Tip: Without knowing our feelings, its harder to live fully present, take care of ourselves, and make sound decisions. If its difficult for you to know what you feel and to express your feelings, consider reviewing a list of feelings, practice expanding your feelings vocabulary, and naming your feelings.

Trainer Tip: The better you connect with your child’s needs, the more you will defuse the power struggle. If he wants to behave in a way you don't like, start by understanding what's going on with him by making empathic guesses. Doing this out loud can expand your child’s emotional vocabulary and show that his needs matter to you, and build his trust. Once you learn what's going on with him,...

Trainer Tip: Notice when you're tempted to wield physical, emotional, and intellectual power to get your children to do what you want. This coercion or force may bring short term ease, but long term it can be counterproductive. Ask yourself “What do I want my child to do?” and “What do I want my child’s reasons for doing it to be?”. Then consider ways to help them connect to their intrinsic...

Trainer Tip: If you are motivated by fear, guilt, blame or shame, your actions will usually be motivated by avoiding pain. The best way to experience permanent, lifelong change is to focus on how your life will improve when you make a change. Notice when you attempt to motivate yourself and others with guilt, blame, or shame today, and then look for motivations that enrich life instead.

Trainer Tip: The surest way to enjoy life is to do things that meet your needs. If you don’t enjoy a particular activity, consider the need you hope to meet by doing it. For instance, for each item you want to do consider the needs you're trying to meet. Connect to the joy of that need. Then for each ask: “How would I feel if I delayed finishing this item?”. Consider which items you want to...

Trainer Tip: When we match might with might, we create discord, frustration, and separation from other people. Instead, place aside your urge to be right or to win. Approach charged situations with a sincere desire to be honest, and to value everyone’s needs including your own. The way you show up is a valuable asset. You may not get what you asked for but you can increase your chances of...

Trainer Tip: When you make a request of someone, you don't diminish your relationship; you enhance it. If you receive a "no" to your request, consider brainstorming a different strategy that would meet your needs. It isn’t a sign of weakness to clarify what you would like. It helps you commit to living a full and joyful life. Look for opportunities to clarify your requests.

Trainer Tip: We all have different ways to meet our need for rest. It's important to notice when you need that time. You might know you need rest when you find yourself snapping at people on the phone, when you snap at your cat, or when you ignore your partner. Rather than behave in ways that you might regret, consider doing something that will help you meet your need for rest. Everyone in your...

Trainer Tip: Strive for win-win resolutions where no one loses. Try this rather than deciding things by the majority or compromise, where one or more parties feel dissatisfied with the resolution because it involves an element of giving in. An alternative is shifting; both people connect to the needs they are trying to meet, and in doing so, one person makes an honest shift to contribute to the...

Trainer Tip: Notice when you create stories about why something occurred. Commit to only observing facts. Then make decisions that are likely to give you relief and joy. For instance, if someone is late you may think that she’s inconsiderate or values another thing more than you. Instead, observe what you know—that she's later than agreed. From there, you could call her to find out what’s going...

Trainer Tip: When we express appreciation using words like "good", "great" or anything else evaluative, it conveys we are in the position to judge, and that we've judged them or their actions. Instead, to express appreciation without judgment state what they did, how you feel about what they did, and which of your needs are met by their behavior. Such an expression of appreciation clearly...

How excited do you get about connecting with people who are proving themselves right and who act like they know it all? Do you prefer the company of not-knowers who are in awe of the mystery of life and exploring with humility and innocent curiosity? Masking our vulnerability in not-knowing can point to deep wounds inside us, where perhaps the common denominator is our desire to prove our worth.

Trainer Tip: We can voice our upset about a situation and still see the higher self in the other person. Honest expression can deepen connection and bring us closer to resolution and connection, when we're not judging them. To know that they're a spiritual being, but think they're an insensitive slob or egotistical bore, is a contradiction. Instead, look for the needs they want to meet. See the...

When avoidance coping or positive thinking sidesteps challenges, internal and external injustice and unrest also rises as we sidestep our values and integrity. It leaves us in sadness and distress. What's unacknowledged impacts ourselves and others undesirably. To live nonviolently we need to be in touch with what's real. With resonance we can more likely be with what's true, and trust our...

Trainer Tip: Violence results from thinking that others caused our pain and deserve to be punished. The cause of our feelings is related to our own needs in the moment. What happened is the stimulus. Notice this when you are tempted to blame other people for your feelings, and try to discover your unmet needs.

Trainer Tip: Empathy is a process in which we acknowledge and understand others' experience without judging or bringing up our own life experience. It can defuse a violent situation and anger in seconds, plus provide a clarity that catapults someone to a deeper level of understanding. The process is simple; listen for their feelings and needs. It can be healing for them to be deeply understood.