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Mary Mackenzie, renowned CNVC Certified Trainer, shares her understanding and experience of empathy.

To resolve conflict, information of what's important to each party, plus corrections, needs to be included and built upon. Here we explore nine patterns of ongoing conflict, including diagnosis; assuming understanding; refuting; unhelpful communication mediums; over focus on intent over effect; and “hit-and-run” engagement. This is part one of a two part series.

How is empathy in the workplace a professional skill? If you are ready to learn why and how empathy is the critical factor to more productivity, profitability and collaboration in the workplace, this recording is for you!

Ask the Trainer: "In trainings I say our jackals are thoughts and now I've come to wonder if all thoughts are jackals...?"

In listening to what our emotions tell us, and embracing what we do not know, we begin the path of courage. Even though our culture tells us not to, revealing our imperfections is where we can deeply connect. Living our lives more courageously honest, can shift us towards inspiring one another. Read on for how some people experienced this in coming together to transform one woman's heroine addiction.

Trainer Tip: There's one sure way to find hidden assumptions, stop and check it out!

When a relationship has both differentiation and bonding you can express differences and unmet needs, and responsibly do your own thing without it being a threat to the bond with another. You honor each others choices. There's trust rather than a sense of resentful obligation. Needs-based negotiation is easier. See if you tend to emphasize only differentiation or bonding in your relationships. Imagine how to support the opposite.

Have you been struggling with the difficulties that can arise from working at home? If you're used to working from an office, a space that is designed for work, it can be a shock working from a space that is usually associated with other kinds of activities. In this Life Hack, we look at ways that NVC can help you deal with potential conflicts that arise.

Part of making your relationship a priority while maintaining autonomy means you consider the impact your actions may have on your relationship and look to negotiate ways all needs can be honored. To do this while not losing yourself, practice writing down your needs and guessing their needs beforehand. Make an upfront request to create a shared understanding about what’s most important, before discussing strategies or decisions.