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When someone's in immense pain and uses words that are hard to hear, see if you can bring in as much attention and compassion as you would to someone who was cut with a sword. Focusing on what's important to them, and not so much on how it was said. This may support greater understanding and healing. Otherwise, we risk prioritizing needs, norms, and inequities of the dominant culture, over caring for people who bear the invisible brunt of such norms.

When we have an inner conflict, how can we bring ourselves closer where we want to be? Miki explains about how we can deepen our self understanding in a way that can transform our own reactivity, urges, and false either/or views -- so that we can bring in more presence, choice, and options.

A challenge is an expansion of making a clear, positive doable request — and, when given, the person feels deeply seen by the challenger. A challenge isn't just about getting someone to take action on something important to them; it's a fierce form of empathy that supports people in connecting with their life force, and integrates it into their lives with action. A real challenge is tied to the receiver's goals, passions and dreams -- and expands their potential.

Trainer Tip: When we match might with might, we create discord, frustration, and separation from other people. Instead, place aside your urge to be right or to win. Approach charged situations with a sincere desire to be honest, and to value everyone’s needs including your own. The way you show up is a valuable asset. You may not get what you asked for but you can increase your chances of meeting your needs for integrity, and more.

Miki explains how teachers and administrators can become more effective in relating to themselves, other faculty and staff, and they can contribute more to students' ability to feel connected and energized. Nonviolent Communication provides specific tools to empower ourselves and others to live more in line with our values and deeper needs.

In this audio recording, Sylvia Haskvitz, veteran CNVC Certified Trainer, offers an in-depth discussion of the Nonviolent Communication process of empathy.

Most of us subject ourselves to so many painful mental jabs and they seldom stimulate helpful change. We can be like a frustrated animal trainer repeatedly whipping an animal, without ever helping the animal to understand what behavior is wanted or offering encouragement. Instead, punishing thoughts can be stepping stones to awareness. We can focus on sensing what we're really aspiring to. This is more likely to eventually produce sustainable change that'll serve us better.

Learn how Nonviolent Communication (NVC) can improve the quality of your personal and professional relationships, one interaction at a time.

Jim and Jori Manske share strategies for employing gratitude to create more joy in life, jettisoning the fear of asking for what you want, and welcoming feedback no matter how it is delivered.

Trainer Tip: Clarifying our requests can make the difference between frustration and satisfaction, Mary shows you how.