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Trainer Tip: Be aware of opportunities today to choose empathizing over arguing with someone who is angry, and notice how it affects your ability to resolve the situation. Read on for more.

Transform arguments with these steps: take responsibility for your mind, increase your capacity for discomfort, slow down, show up and remember your values, offer understanding, take risks, and speak from your heart. Learning new skills takes time, energy and effort. However, it’s entirely possible to radically shift the way we communicate. The key is patience, persistence, and taking it one step at a time.

Most of us believe we are powerless at work – even if we’re the one “in charge.” This course offers you the opportunity to learn how to consciously change this mindset, and have a positive impact on workplace culture and attitudes along the way. Most of us believe we are powerless at work – even if we’re the one “in charge.” This course offers you the opportunity to learn how to consciously change this mindset, and have a positive impact on workplace culture and attitudes along the way.

Trainer Tip: Persisting without demanding is the art of what Marshall Rosenberg fondly called "Dogging for our needs." We can learn to not give up on our needs and at the same time, refrain from demanding they be met.

Asking for help is difficult for many of us, but can yield rich rewards.

When you attempt to make a request what limiting beliefs come up? See if you recognize any from this list. Then compassionately observe your body sensations, impulses, feelings, needs, memories, energy, and images. In making the request ensure your request is connected to your needs, is doable, what you want, and not attached to them saying yes.

Join Jori and Jim Manske to explore, learn and practice an NVC approach to mourning and celebration.

Ask the Trainer: For many years I have been using crime and punishment (reward and consequences) to discipline because it was the only thing I knew. I knew deep in my heart it was alienating me...

Listening is a cornerstone of dialogue and a powerful metaphor for spiritual practice. When we’re willing and able to listen, we open a conduit that allows connection and understanding to happen.

For this exercise choose a situation in which you have said a “yes” to someone‛s request but you didn't experience your “yes” as given freely or joyfully. Then explore judgements, feelings, needs, and alternate strategies that come up in relation to your “yes”, your “no”, and in relation to what the other person might be experiencing.