When a person of color (A.K.A. a person from the Global Majority, or GM) tells a marginalization story that triggers a defensive response from a white participant in a group, to foster awareness and healing, leaders can address the white person's distress with empathy, highlighting the common dynamic of prioritizing white pain. From there, leaders can offer GM participants opportunity to share their experience and make requests of the group.

Each of us has a range of capacities. Miki Kashtan describes this as a range from "floor to ceiling." Floor capacity is what happens when you hit your limitation, ceiling capacity is when you are closest to functioning in line with your values and vision. This video describes the need to work on both to prevent the gap from expanding.

Trainer Tip: When we express frustration without blaming others and by clarifying our own needs and requests, we diminish the possibility of hurt feelings and separation in our relationships. So next time you feel very agitated or angry, rather than implying the other person is wrong or at fault, try the following: own your feelings, make a specific request, and rather than implying they need to give up their needs focus on your needs.

When you say yes, check if you are saying it out of submission. Similarly, when you say no, are you saying it genuinely or out of rebellion? Marshall Rosenberg calls this a loss or erosion of goodwill which can destroy or undermine relationships. In this video, Rachelle Lamb shares how submission and rebellion in communication can diminish your power.

Communicating with a client or patient with a mental health diagnosis can be tough. This guidebook introduces Nonviolent Communication, helping you develop more clear, compassionate, mutual satisfaction and potentially create conditions that heal those who look to you for help. With this guide learn to notice when your approach is likely to trigger defense and how to shift that to more authenticity, understanding and trust.

Reveal what’s in your heart before asking a question to help build trust, especially if you're in an authority figure. Otherwise, your question may sound like a demand, blame, trap, intrusion or accusation, and it may elicit a defensive response. If you get a "question" like that, give them empathy. Read on for reflection questions to see how our revealing and our withholding impacts our relationships with others and with ourselves.

When deciding if someone crossed your boundaries and how to respond, you may get conflicting opinions on it. These opinions can be coarse attempts to manage life with rules about what should(n’t) happen. Instead, so that you can find where you want to invest your energy, ask yourself questions that reveal what for you is truly in integrity, nourishing, connects to your heart, and deepens self understanding. Read on for examples.

Read how an American Buddhist NVC teacher with Jewish roots reflects on how any dehumanization in the Israel-Hamas conflict can be used to justify all kinds of violence that can escalate for generations. With acknowledgment of the complexities, his desire is for us to bring in respect, dignity and peace -- for both Israelis and Palestinians. He emphasizes compassionate advocacy of all humanity amid the ongoing crisis.

A theory of judgment is that it is how we make sense of life and quickly assess what is safe or not safe. However, this has somehow been translated into right/wrong thinking. In this video, Aya explores different kinds of judgments and examples of each.