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Struggling to say "no"? Here are ways you change your adjacent mind patterns. First, note the differences between those who respect boundaries and those who often don't. Second, review situations in which you lost track of your choice. And rehearse what it would sound, look, and feel like if you kept connection to your choice. Third, seek validation of your experience - from a grounded and mindful (non-reactive) state.

Want things to change in your community, but feel frustrated or don’t know what to do? Miki’s intriguing overview of how to apply the principles of NVC to social change movements may have the exact blend of inspiration and ideas you’re seeking!

Trainer Tip: In our effort to be heard, we often forget to listen. In fact, your need to be heard will not be met completely until you have heard how what you said affects the other person. If we want to ensure that we're heard we can ask the other person to reflect what they heard us say. And we can hear what's going on with them. It is important to remember that a dialogue is not complete until both people have been heard.

Trainer Tip: Mourning enables us to heal the pain and gain clarity about how to meet our needs in the present moment.

Trainer Tip: Every human being has the same universal needs -- even as each person may choose different strategies to meet those needs. Notice the universal needs you share with other people today.

How do you bring empathy and authenticity to uncomfortable work situations when there are so many layers of difference – especially if your primary reason for working is to feed your family and pay your bills? Listen in as Roxy opens participants' eyes to some of the many layers of difference we all deal with on a daily basis.

Jim and Jori offer a tip to stay present in the face of our reactivity to witnessed conflict.

Mary Mackenzie, renowned CNVC Certified Trainer, shares her understanding and experience of empathy.

Avoiding conflict is an even greater issue than having conflict. Not being as competent at conflict we avoid it. And in many cases that creates more conflict. Conflict is inevitable because we have different perspectives. Conflict is not bad. It is an opportunity for increased connection, intimacy, joy, and creative win-win solutions. Instead of avoiding conflict, we can work on increasing our skill in handling conflict.