Trainer Tip: Clarifying our requests can make the difference between frustration and satisfaction, Mary shows you how.

Trainer Tip: Mary explains how Nonviolent Communication, a process that distinguishes needs from strategies is also itself, a strategy.

Trainer Tip: Mary explains the NVC principle known as the "protective use of force."

How can I deal with someone who is constantly interrupting and derailing our process?

Listen to Miki talk about the value of participating in groups, recognizing our inherent nature to do so, how industrialization has hindered our skills and the value of participating in a time when it's most needed.

It seems to me that people see ideas which are different from theirs as threatening. Instead of listening, the group polarizes around the different ideas and a lot of judgments develop, conflicts develop and people feel hurt. Forward progress becomes a battle ground. How can I support more collaboration?

Trainer Tip: Most of us have been conditioned to withhold the expression of our feelings to some degree. Mary offers a tip to de-stigmatize our feelings and relax into our humanness.

Mary offers tips for developing effective tracking skills, including how the energy of the group is managed discerning the qualities of presence for each of the members, and monitoring group participation while striving for a balance of inclusion.

Mary continues her discussion of tracking skills, focusing on tracking requests, agreements with the group and tracking time. Mary also examines how to monitor the purpose of the session, discerning if and when to shift the agreement about the purpose for meeting. Mary closes with some final helpful tips to hone your tracking skills.

What do I do when I'm leading an NVC group and get emotionally triggered? Mary Mackenzie offers tips to respond with care and connection from her extensive experience leading NVC groups.