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Using an example from a participant, the trainers engage in a role play to explore how to stay in your heart even when being perceived as a difficult customer by store employees.

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In this upbeat video, CNVC Certified Trainers Kelly Bryson, Christine King and Jean Morrison enact two role plays that involve a triggered adult interacting with a young student and a teacher who has just witnessed an unpleasant interaction between two students.

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Intermediate Skill Level

Video

8 minutes

In this edition of Conflict Improv, CNVC Certified Trainer Christine King navigates the challenging practice of expressing honesty when that expression might easily be heard as criticism.

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