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Making A Connection In A Difficult Situation

Making A Connection In A Difficult Situation
Trainers:

Media type:

Trainer Tip


Time Investment:

1 - 2 minutes


Date Published:

05/14/2022

Trainer Tip: Whether there is the potential of physical or emotional violence, listening deeply to the underlying needs of the people in conflict can be swift, direct, and healing. Look for opportunities to defuse conflicts by reflecting the feelings and needs of the other person.

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