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Trainer Tip: In our effort to be heard, we often forget to listen. In fact, your need to be heard will not be met completely until you have heard how what you said affects the other person. If we want to ensure that we're heard we can ask the other person to reflect what they heard us say. And we can hear what's going on with them. It is important to remember that a dialogue is not complete until both people have been heard.

Judgment is an attempt to protect from hopelessness or insecurity, at high cost. Instead, check in with fear, grief, or hurt. Then wonder what needs are at stake for everyone. This makes space for grief instead of anger, for negotiation rather than control, and for "calling in" rather than excluding. Wonder: “For whom would this be life-serving or not?”, “What strategies would care for all needs?” or, “What can I contribute now?”

Join LoraKim Joyner to investigate how merging science, the social and emotional intelligence of humans, animals and other species and Nonviolent Communication can bring a greater sense of belonging and wholeness to your life, and care and justice to the lives of others.

Some questions will take you deeper and deeper to universal human needs when you toggle between them. Questions like “What do I need?”, “If I had that, then what would I have?”, and “If I had that, what would that give me?”

So often we're habituated to associate a “why” question with being reproached, blamed or shamed – and so defensiveness arises. However, in order to maintain a flow of understanding and collaboration, we need to hear and say the “why” while finding other ways to ask for it. Here we look at how to ask questions that bring each of us vital information that can open up discovery and learning, for our mutual benefit.

When Rita first learned about silent empathy she didn't know how soon she'd try it out. She was visiting her daughter and making comments about her life, analyzing her behavior, giving her unsolicited view on everything.

Does NVC seem like a good idea, but not practical? Do you feel frustrated when you find yourself in the same jackal scenario repeatedly? Let beloved trainer Kathleen Macferran guide you toward integrating NVC into all aspects of your life.

Miki works with a course participant to transform begrudging attendance at a mandatory meeting into the possibility for collaboration, more connection where little is expected and focus on clarity of purpose for meeting in the first place.

Trainer Tip: Using NVC as a tool to transform our judgments can revolutionize our perceptions and relationships.

Trainer Tip: To defuse anger and create space for resolution, hear the other person’s feelings and needs. If this practice is new to you, you're like to experience fear and resistance in trying it out. However, you'll be more likely to experience a powerful shift, and build your capacity, if you try it anyways.

Trainer Tip: Be aware of opportunities today to choose empathizing over arguing with someone who is angry, and notice how it affects your ability to resolve the situation. Read on for more.

Here's a brief anecdote showing how one woman was able transform a situation, where a man was about to assault or rape her. She responded in a creative way that lead them both to see each others' humanity -- navigating them both to safety. As part of her ingenuity he ended up spending the night in her house, in another room.

Trainer tip: Be aware of your inner jackal chatter today and make a commitment to listen for the underlying needs they are trying to tell you about.

Trainer tip: It's often easy for us to hear rejection when someone says “no” to us. If we focus on the rejection, we may feel hurt and fail to take the time to understand what is going on with them. However, if we focus on their feelings and needs, we're more likely to uncover what they want and what prevents them. To increase success in resolving conflicts and find solutions that work for everyone, hear the “yes” behind their "no".

Trainer Tip: When you suspect someone is lying, consider how it may be less important what the truth is. Instead, notice whether your need for trust is met. Without blame, nor labelling. you can make specific requests to meet your needs, while also respecting the other person’s needs. Read on for more.

When it comes to how you're achieving your goals, notice what you value. Is achievement coming at others' expense? Where is your sense of worth and validation derived from? Do other people in some way set the bar that you strive to surpass? Without comparing to other people, what does success mean to you? Read on for a related story.

Do you ever give up on disagreements, temporarily or permanently? Do you ever disengage from conflict because you’re certain the situation can't be resolved? Sometimes this applies. And consider how you may be giving up too soon, which decreases the possibility for resolution. This speaks to your level of commitment. How committed are you to valuing another’s needs and to finding resolution?