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Trainer Tip: The very process of giving someone space to talk about their issue without our judgment, to be truly understood by us, and to be deeply heard is very healing, enough so that most people will organically find their own creative ways to resolve their issues. Rely on this process and you will lose all desire to fix people’s problems. Try this out today.

Trainer Tip: When someone is unresponsive it can be an opportunity to bring in more presence and connection through empathy. They may be worried that if they speak they'll say something they'll regret. Or they may want to know that their needs matters as much as yours. They may also need more space to clarify their thoughts.

Trainer Tip: What is motivating your (in)actions? Are you doing something in the name of supporting deeper heartfelt needs, free of judgement or blame? Or are you bringing in consequences based on viewing the other person as having "bad behaviour"?

Trainer Tip: If we're deflecting an appreciation or letting it expand our ego, we're missing a chance to truly connect to what's important. A more satisfying way to receive appreciation is to connect to how we've contributed to another person’s life, rather than our own.

Trainer Tip: When there's conflict if you set the intention to connect and build trust first, you're more likely to move towards resolution. This can be built through offering reflections that captures essence of what's important to each party. Once connection and trust is established, then begin the process of creating strategies and solutions.

Trainer Tip: People struggle to come to agreement when they don’t feel heard. So as a mediator, facilitate the process by asking all parties to reflect the essence of what's important to other parties. This is critical. Once everyone is confident that their needs have been heard, you'll notice the energy in the room relaxing. Then you can brainstorm strategies that will value everyone’s needs, and are focused on what they want to happen.

Trainer Tip: People’s choice of words may be difficult to hear. In fact, we may feel downright aggravated by them. Whether we enjoy these statements or not, we can begin to recognize that behind each statement is a desire to meet needs, either by saying please or thank you. In this way, we are more likely to feel compassion because we have connected to their humanness. Listen for the please or thank you in your conversations today.

Trainer Tip: Notice an opportunity today to use honesty as a means to connect with someone else. Consider what type of honesty might stimulate pain in others.

Trainer Tip: Today, identify the facts, without adding your ideas about why people behave in certain ways. Then consider connecting with the person about what was going on with them. You will find that the more you observe life without judgment and evaluation, the more open you will be to hearing and connecting with other people.

Trainer Tip: Be aware of opportunities to be honest holding the intention to connect with people. If you do this with the elements of brevity, directness, and respect, you can increase your chances of being heard. If they don't like your honesty, consider switching to empathizing with them by listening to their feelings and needs.

Trainer Tip: Commit to doing one thing right now that will bring you closer to meeting a need today. Do it today. Don’t put it off. This is your life.

Trainer Tip: When we try to make another person fit into a reality that we prefer in order to meet our own needs everyone suffers. Instead, bring your focus back to yourself. Notice which of your needs are met or unmet when you spend time with someone. Don’t judge them; just focus on your feelings and needs. Then, decide whether continuing the relationship will meet them.

Trainer Tip: Our inner critic judges ourselves and other people; and it is the most likely to get scared when we begin to make a change. It holds wisdom for us if we are willing to listen. When we acknowledge our inner critic and empathize with its need, we gain insights into ourselves and we clear the way for resolution.

Trainer Tip: To defuse anger and create space for resolution, hear the other person’s feelings and needs. If this practice is new to you, you're like to experience fear and resistance in trying it out. However, you'll be more likely to experience a powerful shift, and build your capacity, if you try it anyways.

Trainer Tip: To reduce defensiveness and hurt feelings when talking to your partner about your sexual needs that haven't been met, keep the conversation focused on your needs, not her lack of skill, and make a very specific request. From there, you can both explore any shared needs, blocks, or support needed to bring you both closer to your needs.

Trainer Tip: One of the basic philosophies of Nonviolent Communication is valuing everyone’s needs equally. That means that you consider your needs to be equal to another person’s needs. If someone asks you for empathy, and you choose to empathize at you own expense, you're not living in a Nonviolent Communication consciousness. Be aware of your own needs today when someone asks you to be their emotional support.

Trainer Tip: We often find ourselves slipping into old behaviors that we would rather change. This is because we don’t have a new plan for responding to the same old situations. In that case, notice whether you are slipping into old behaviors today. Connect to your unmet needs and then identify a new strategy for the situation.

Trainer Tip: Discovering the unmet needs is only a starting point. The other part is to understand what it will take to meet that need, and make a request that will accomplish this. This way, we can resolve situations before they escalate. Everyone benefits when we are clear about what we would like.

Trainer Tip: Asking for support may feel awkward and uncomfortable. In these moments, we may forget that everyone needs support. We may also forget that there may be many options available to us, even if what's available isn't our preferred source of support.

Trainer Tip: When we create situations that value one person’s needs at the expense of another, we open the door for someone to lose. Instead, look to see if you can speak openly and honestly, value the other person’s needs, and create solutions that value all stakeholder needs.