Mediating Conflicts

Trainers:

Mary Mackenzie

Media Type:

Trainer Tips

Time Investment:

1 - 2 minutes

Date Added:

7/28/2019

Date Created:

2005

Trainer Tip: When there's conflict if you set the intention to connect and build trust first, you're more likely to move towards resolution. This can be built through offering reflections that captures essence of what's important to each party. Once connection and trust is established, then begin the process of creating strategies and solutions.