While someone is upset or hurt they may "listen" to us to gather evidence for a rebuttal, to assert or validate a preconceived idea, and so on. When in this "predatory listening" mode, the "listener's" needs overshadow relational values like understanding, connection, or mutuality. In response to this we can consider our purpose, affirm any positive intent or need in what they say, and ask...

What's my intention? What needs am I trying to meet? What do I want the other person to know or understand? How can I say it in a way they are most likely to hear? These are four questions we can use in preparation for an important conversation. Read on for more on this, plus four accompanying practices.

The impulse to say "I love you" is an opportunity to check-in both with our level of presence (eg. are we saying it by rote?) and also with what we really mean in that moment (eg. what are the needs and real purpose deep beneath the word "love"?). This can invite us to explore a deeper, more heartfelt way of communicating and being...

In this exercise choose a situation in which you got a “yes” to your request but you are not confident that it was agreed to freely or joyfully. Then explore your response to their “yes”, and possible unexpressed "no", with related observations, judgements, feelings, needs, requests, and alternate strategies that come up.

Hearing actions that lead to living beings' harm, you may notice that some people believe that the needs of some must come at the cost of others. This view arises from fear and an economic system meant to promote and feed off false scarcity. When struggling with this, grieve, receive support, and notice your feelings show you certain values matter to you. From this sense of purpose you can find...

Trainer Tip: Notice how you feel when you compare yourself to other people. It may overwhelm you with feelings of shame, guilt, or disappointment, and knock the joy out. When we compare ourselves to other people, or compare others, we open the door to pain and despair, and we separate ourselves from others. Learn to think about yourself without comparisons. Own your feelings and needs without...

Building relationships happens through dialogue and understanding the deeper meaning behind the words spoken. It’s about active listening that focuses on feelings and needs so you may truly comprehend the speaker’s message. In this video, Duke introduces two components of communication and how the restorative dialogue process supports mutual understanding.

The more we practice NVC by “rote” --going through OFNR (“Observations, Feelings, Needs, Requests”) on automatic-- the more likely our NVC practice would lead to disconnection. The purpose of our NVC practice is to use this NVC "map" (OFNR) to support us in integrating the consciousness of the NVC (eg. operating with the intention to connect, collaborate, etc). Once we let the map drop away, we...

Yoram Mosenzon discusses judgmental dialogue and its hidden aim to meet needs. This often creates distance instead of fostering connection. Yoram introduces a self-connection exercise to improve the chances of dialogue becoming more enriching and life-serving.

Ask the Trainer: “I would like some suggestions on how to interact with a member of the practice group I started. This individual speaks and acts in a manner I interpret as angry and controlling.”

Ask the Trainer: "At one point in my practice, it was brought to my attention that some people find the use of 'formal NVC' off-putting, or mechanical. Do you have any input or insight into this?"

Bridget Belgrave, CNVC Certified Trainer from the United Kingdom, talks with an interviewer after he attends an NVC and Dance Floors workshop with her. The interviewer shares his reaction to the term "Nonviolent Communication."

Ask the Trainer: "In trainings I say our jackals are thoughts and now I've come to wonder if all thoughts are jackals...?"

What parts of yourself or others are hard to embrace, understand or even notice? What parts do others have difficulty embracing, understanding or noticing? Why do we condemn, loathe, hate, deny, judge, blame or feel shame around certain needs, feelings and parts of self and/or others? This article talks about the hidden parts of ourselves and others that shapes views and behaviours.

Trainer Tip: What is motivating your (in)actions? Are you doing something in the name of supporting deeper heartfelt needs, free of judgement or blame? Or are you bringing in consequences based on viewing the other person as having "bad behaviour"?

Trainer Tip: Be aware of opportunities today to choose empathizing over arguing with someone who is angry, and notice how it affects your ability to resolve the situation. Read on for more.

Trainer tip: Comparisons are a form of judgment. The minute we compare ourselves to other people, we are setting ourselves up for pain and discouragement. We are setting them up too, and erecting a barrier between ourselves and them. Instead, notice how you feel about other people’s assets or foibles, and what needs come up for you. Read on for more.

Trainer Tip: Stating our observations, feelings and needs can still be heard as criticism if we don't follow it up right away with a specific, doable request. Ending your statement with a request for what you want can clarify the situation and reduce the chances that you'll be met with defensiveness. Read on for an example.

The highest leverage point for effective meetings is preparing with self inquiry. Before saying something, we can ask ourselves about who this is serving, what needs it serves to say it, if there is a request we want to make, how to make the request actionable, and more. If more people at meetings do this, it can reduce the overall number of tangents we experience at meetings.

Don’t know how to effectively work through differences with others in your organization? You are not alone… Like most of us, you simply lack the training and skills – and that’s what you’ll acquire listening to this course recording. Join Miki and learn specific tools and tips that work – for everyone!