Trainer Tip: Sometimes we need to empathize with a person before he can hear our anger. Consider that all anger is an expression of an unmet need. If we focus on the need, rather than the actions, we are more likely to connect compassionately with other people. Be aware of opportunities to empathize with someone’s anger today.

Trainer Tip: To defuse anger and create space for resolution, hear the other person’s feelings and needs. If this practice is new to you, you're like to experience fear and resistance in trying it out. However, you'll be more likely to experience a powerful shift, and build your capacity, if you try it anyways.

Trainer Tip: Every single time you say or do something, even when you experience pain or regret, you are trying to meet a need. Forgiveness begins when we acknowledge the needs we were trying to meet in the situation.

Trainer Tip: Do you ever think you’re taking life just a little too seriously? Many of us work hard trying to improve our outlook, our ability to communicate, and our lives. Sometimes we work so hard, we forget to enjoy life. So let’s make a pact to enjoy our day.

Trainer Tip: Knowing the difference between what we need and what we want someone else to do about that need can have a profound impact on our relationships and our happiness.

Trainer Tip: There's one sure way to find hidden assumptions, stop and check it out!

Trainer Tip: The ways that we interact with our children shape the way they will interact in their world. How do your actions model compassion, tolerance, and love for your children?

Ask the Trainer: "At one point in my practice, it was brought to my attention that some people find the use of 'formal NVC' off-putting, or mechanical. Do you have any input or insight into this?"

Ask the Trainer: "I have the understanding that the unconscious is vast compared to conscious mind. When I state 'needs' how well can I depend on there being something beneath my awareness that is actually the motivation?"

A chosen, interdependent world… In most cases, that's sure not the world we live in today, is it. But it could be the world we live in tomorrow. And you can choose to be part of bringing that better world to life – to be part of a gradual, joyful transformation – simply by using the dynamic, living power of Dialogue.

Trainer Tip: If someone has enriched your life (or moment) in some way, consider telling them about it. Your appreciation might be just the gift they need to contribute to brightening their day.

If we're to have a better future, our biggest task will be to reexamine what the police are, their place in the system, and more. Police violence exists by systemic design. The myths of where the problems and symptoms lie with the police, capitalism, laws, government, citizens, class and racism --plus the relationship between all these-- is what keeps oppression ongoing on a mass scale. For...

Ask the Trainer: "I have noticed that sometimes when I am in a story-telling mood I am usually trying to prove that I am right and once I connect with a need the urge to give all the information goes away."

"Falling out of love" is a misleading concept that can lead to feelings of helplessness in relationships. The initial intense phase of love gradually gives way to the need for intentional effort and communication. Unrealistic relationship expectations can erode connection, causing the perception of falling out of love. To address this, we can ask key questions and seek clarity to attend to...

Trainer Tip: Mindfulness, focusing on what's happening now, is the foundation of Compassionate Communication. The more present we are, the greater the chance we will be aware of our needs and meet them, thus the greater opportunity for joy. Connect to your feelings and needs at least four times today. Notice how differently you conduct your day when you are mindful.

Trainer Tip: We can voice our upset about a situation and still see the higher self in the other person. Honest expression can deepen connection and bring us closer to resolution and connection, when we're not judging them. To know that they're a spiritual being, but think they're an insensitive slob or egotistical bore, is a contradiction. Instead, look for the needs they want to meet. See the...

Trainer Tip: Empathy is a process in which we acknowledge and understand others' experience without judging or bringing up our own life experience. It can defuse a violent situation and anger in seconds, plus provide a clarity that catapults someone to a deeper level of understanding. The process is simple; listen for their feelings and needs. It can be healing for them to be deeply understood.

Total inclusion is impossible: inclusion of all can often lead to exclusion of those who can't bear the behaviors of some. Many groups flounder and disintegrate because of too much inclusion. Limited resources and capacities may make it necessary to exclude. Keeping more coherent shared values and strategies may be another reason to place membership conditions so that what appears to be...

Learn to speak NVC using your own voice and increase ease and flow in all your personal and professional conversations. This 7-session telecourse recording with renowned trainer Miki Kashtan is designed to help you integrate NVC into all aspects of your life by gaining fluency in your practice of NVC and by embodying the principles regardless of the words you use. This course is based on...

Trainer Tip: Strive for win-win resolutions where no one loses. Try this rather than deciding things by the majority or compromise, where one or more parties feel dissatisfied with the resolution because it involves an element of giving in. An alternative is shifting; both people connect to the needs they are trying to meet, and in doing so, one person makes an honest shift to contribute to the...