Often making an apology is not enough because people want greater depth of understanding and empathy. Instead of judging ourselves or feeling guilt we can "mourn" what we did that stirred up pain in others. This can bring about a sweet pain that leads to change. Then we can ask ourselves what we can do next time and make a commitment to do this and/or offer a regrets to the person expressing...

If you want to support someone in distress offer a menu of ways you can contribute. Often a person in distress can’t articulate what they need but can recognize it when they hear it. Move fluidly among these 11 options to offer what’s truly helpful, rather than offering something out habit or based on what you think they should have. Remember that you can ask, “Is this helpful?” to support...

We can shift from being absorbed and identified with our inner chatter and feelings to being the space of awareness of these things. Observe your breath. Then observe your mind generating thoughts. Next, feel sensations of your body, particularly the difficult ones. Now, connect with the underlying energy of needs. Ask your unconscious mind for universal needs words related to what you now...

Trainer Tip: Notice when you're tempted to wield physical, emotional, and intellectual power to get your children to do what you want. This coercion or force may bring short term ease, but long term it can be counterproductive. Ask yourself “What do I want my child to do?” and “What do I want my child’s reasons for doing it to be?”. Then consider ways to help them connect to their intrinsic...

Anger is a sign that you're resisting what's happening because you perceive an overwhelming threat, not trusting yourself to handle what's happening directly. Vulnerable feelings under anger are usually fear, hurt, or grief. Experiencing and expressing these feelings and connecting them to your needs, gives you access to more skill, insight, compassion, and wisdom. Read on for 3 questions to...

When outraged or resigned over polarized issues, pause to ask yourself who may be benefiting from this conflict? What are we not paying attention to that’s even more important? What matters most? Am I being distracted away from something more important? What do I really want? Where can I choose to focus attention and action for the wellbeing of all life on the planet (which is also my wellbeing...

If we are in the dominant group, intervening to prevent violence or an "ouch" is a way to ally with marginalized folks. We can intervene to meet their needs, rather than our own. In other words, we can intervene without putting our experience at center stage. To that end, here are six ways to ask if an intervention is welcome.

Misunderstandings can be painful. We can easily avoid this by checking what the other person understood from what we said, and ask the other person to do the same. Doing this is especially important when it comes to planning, shared decision-making, and when emotions are strong. Also, the more someone knows you, the more they think they already know what you mean -- which can get in the way of...

Ask the Trainer: "I understand that I'm not responsible for someone else's feelings, but my girlfriend doesn't. Do you have ideas for how I could get her to understand this concept?"

Ask the Trainer: "What guidance do you have for working with enemy images? Can you say some things about processes and/or exercises that can bring relief from this trap?"

Ask the Trainer: “I would love some clarity about the NVC perspective on the cause of our feelings. It seems to me that my needs may be met or not, but the cause of my painful feelings is my story around the situation.”

Ask the Trainer: “I would like some suggestions on how to interact with a member of the practice group I started. This individual speaks and acts in a manner I interpret as angry and controlling.”

Ask the Trainer: "Could you explore why people 'talk too much' and how I could connect with them and myself empathically when I'm also talking too much?"

Ask the Trainer: "I recently attended an NVC workshop where the focus was entirely upon empathy, and expressing honestly was not covered. Aren't empathy and honesty both vital NVC components?"

Ask the Trainer: "I'm practicing with 'transforming the pain of unmet needs into the beauty of the need.' In identifying my unmet needs, I come up with 'fairness.' However, fairness isn't on the needs list! I'm wondering what needs might be underneath 'fairness.'"

Ask the Trainer: "Can you share stories of transforming group conflict, or is NVC strictly intended for 'one-on-one' work?"

Ask the Trainer: Can you help me connect with my needs behind the protective use of force I use with my children?

Ask the Trainer: Can all needs be met when illness limits the capacity of one person to meet the needs of her partner?

Want to manage more effectively with more ease and joy and get your staff to make changes? The first, crucial step is to learn how to change your behavior to impact what's happening. For example, we can get the inner clarity we need to reframe questions we ask ourselves, recap, make clear requests, give concrete feedback, etc. This article expands on how self-management can increase influence...

Ask the Trainer: "In trainings I say our jackals are thoughts and now I've come to wonder if all thoughts are jackals...?"