In this snippet from Duke Duchscherer's course, Restorative Dialogues: Transforming Conflict, Building Community Resilience, he shares a structured approach for conflict resolution or communication facilitation. It involves a facilitator guiding a conversation between two parties in conflict. The process begins with one party expressing their perspective while the other listens actively. The...

Trainer Tip: Strive for win-win resolutions where no one loses. Try this rather than deciding things by the majority or compromise, where one or more parties feel dissatisfied with the resolution because it involves an element of giving in. An alternative is shifting; both people connect to the needs they are trying to meet, and in doing so, one person makes an honest shift to contribute to the...

Trainer Tip: When there is conflict, the chances are good that people are arguing over a particular strategy. When we focus on our needs, the opportunities for peaceful resolution that values everyone’s needs are much greater. This can also build trust. Be aware of opportunities to shift focus from strategies to needs. Read on for an example of how this can work.

Yoram Mosenzon shares that the role of a mediator is often misconceived as solving conflicts, which can create stress and exacerbate the conflict. Instead, the true essence of mediation is about remaining untriggered, understanding the pain of the conflicting parties, and facilitating communication.

Connecting with self and other is key to care and creativity. Before dialogue connect with your intention and needs for being with grief, fear or pain, and empathy. Dialogue when you're both rested, fed, and have spaciousness. Start by expressing care and desire to find mutually satisfying solutions. To deepen connection you may repeat what you hear and ask the other person to do the same.

Here's a four step exercise applying a needs-based approach to effective goals, habits and New Year's Resolutions.

Trainer Tip: When there's conflict if you set the intention to connect and build trust first, you're more likely to move towards resolution. This can be built through offering reflections that captures essence of what's important to each party. Once connection and trust is established, then begin the process of creating strategies and solutions.

Join CNVC Certified Trainers and Mediators Jori and Jim Manske in an exploration of using Nonviolent Communication in the context of Mediation and Conflict Resolution.

Trainer Tip: To defuse anger and create space for resolution, hear the other person’s feelings and needs. If this practice is new to you, you're like to experience fear and resistance in trying it out. However, you'll be more likely to experience a powerful shift, and build your capacity, if you try it anyways.

Trainer Tip: Ready to start a fight because you're right? Consider another strategy.

Here are five practical ideas from Ceri, Jo, and Sarah for creating simple agreements with any group you are working with when conflict arises!

Transforming organizational culture requires attention and change at the systemic level. Learn which systems are crucial for any organization to establish and clarify whether that organization is collaborative or not, and then learn how to create and strengthen a collaborative organization.

Listen to John talk about the inner and outer mediation process, the importance of the "3rd chair," and an experience of working with Pakistani elders.

Miki will take you step-by-step through four vital systems that support radical collaboration and foster meaning. You’ll learn how to design a decision making process, create clear statements of intent, and create a process for resolving conflict.

Want things to change in your community, but feel frustrated or don’t know what to do? Miki’s intriguing overview of how to apply the principles of NVC to social change movements may have the exact blend of inspiration and ideas you’re seeking!

Want things to change in your community, but feel frustrated or don’t know what to do? Miki’s intriguing overview of how to apply the principles of NVC to social change movements may have the exact blend of inspiration and ideas you’re seeking!

Join CNVC Certified Trainers Jori and Jim Manske in an exploration of how gratitude can enable you to remain more present moment to moment, thus enabling you to flourish in your life!

In this dynamic 4 session telecourse recording, Kelly Bryson provides practical skills to balance passion for self with compassion for others. You will learn to apply Nonviolent Communication to stop yourself from being intimidated, giving in or giving up, abandoning your own needs or resenting others.

Through your dialogues at home, where the stakes are often very high, you can increase your ability to meet the challenges of life everywhere with empathy, goodwill and authenticity. Please listen to this inspiring recorded telecourse with Miki Kashtan and learn how!

Do you find yourself giving in with growing resentment? Do you avoid conflict and explode later without apparent reason? Miki Kashtan, a world-renowned CNVC Certified Trainer, invites you to listen to this two-session telecourse recording to re-imagine and fine tune your skills at dealing with disagreements and negotiations.