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  1. Choosing Your Response

    Choosing Your Response

    Mary Mackenzie

    Trainer Tips · 1 - 2 minutes · 12/2/2023

    Trainer Tip: We have four choices of how to respond to someone, even when they say things that are hard to hear. We can blame the speaker, blame ourselves, we can self empathize by acknowledging our feelings and needs, or we can empathize with the other person's feelings and needs. Be aware of these options and consciously make your choice based on the needs you want to meet.

    • Strengthen your influence and impact in your workplace using NVC
    • Learn how to influence without authority
    • Gain skills for dealing with challenging people
    • Discover how to foster an organizational culture of empathy and respect!
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