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When we don't like what someone is saying to us, sometimes people encourage us to hear their needs, and "not take it personally" -- and we're inclined to agree.  Could "not taking it personally" close our hearts and awareness to others, life and ourselves?  Rachelle Lamb invites us to take a closer look at what it's like when we attend to the situation from our hearts, and skillfully reflect upon our actions with tenderness.

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Trainer Tip: Be aware of opportunities to be honest holding the intention to connect with people. If you do this with the elements of brevity, directness, and respect, you can increase your chances of being heard. If they don't like your honesty, consider switching to empathizing with them by listening to their feelings and needs.

Trainer Tip: We may communicate indirectly when we worry about hurting someone’s feelings. Instead, commit to being direct with compassion, love, honesty, and respect to both yourself and others. They may not enjoy what you say, but at least they'll know where you're coming from. Being true to yourself, you can be true to your relationships. And it can build trust.

I’ve been part of a fitness group here in California for the past 1.5 years. It’s called Boot Camp, and I have no idea why! Anyway, most people in the class are 25-30 years younger than I am and have been part of this group for several years. I don’t lift weights as heavy as theirs and I can’t always keep up with them, but I had felt confident that I was holding my own (except when jogging, which is the one place where I consistently lag far behind them). I found a way to be okay with this, to enjoy working out with them, without thinking I should be as strong or skilled as they are.

Ask the Trainer: "I understand that I'm not responsible for someone else's feelings, but my girlfriend doesn't. Do you have ideas for how I could get her to understand this concept?"

Trainer Tip: When you suspect someone is lying, consider how it may be less important what the truth is. Instead, notice whether your need for trust is met. Without blame, nor labelling. you can make specific requests to meet your needs, while also respecting the other person’s needs. Read on for more.

• Gain a deeper insight into the spiritual practice of NVC as taught by Robert Gonzales
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The human species is trained and habituated towards separation. This model encourages humans to either give up on their needs or fight for their needs. In this short video, Miki shares how increasing capacity shifts habits of separation and supports holding of all needs. Through intensive lifelong practices we learn to increase our capacity to receive and to increase our capacity to be generous supports our overall capacity to hold all needs.

When it comes to how you're achieving your goals, notice what you value. Is achievement coming at others' expense? Where is your sense of worth and validation derived from? Do other people in some way set the bar that you strive to surpass? Without comparing to other people, what does success mean to you? Read on for a related story.

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Veteran CNVC Certified Trainer, Sylvia Haskvitz, reviews the key distinctions (sometimes referred to as the key differentiations) in Nonviolent Communication.

Trainer Tip: "I often hear people say that someone did something because of a need for control. Control is actually a strategy that is often confused with a need."

Ask the Trainer: "I'm practicing with 'transforming the pain of unmet needs into the beauty of the need.' In identifying my unmet needs, I come up with 'fairness.' However, fairness isn't on the needs list! I'm wondering what needs might be underneath 'fairness.'"

Ask the Trainer: “I would love some clarity about the NVC perspective on the cause of our feelings. It seems to me that my needs may be met or not, but the cause of my painful feelings is my story around the situation.”

Ask the Trainer: "I feel a lot of fear or nervousness about approaching a neighbor who uses 'wastebasket talk.' Once she's engaged, there are only two techniques that interrupt the flow: leaving or interrupting."

Workplace relationships are complex. Each employee brings their unique self to work. Their background, perspective, emotional triggers, and working style. Add to this the dynamics of power relations, and the fact that often workplace communication now takes place at our computer keyboards rather than face-to-face. Sylvia Haskvitz offers practical tips to make today's complex workplace relationships more satisfying and effective.