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In this snippet from Duke Duchscherer's course, Restorative Dialogues: Transforming Conflict, Building Community Resilience, he shares a structured approach for conflict resolution or communication facilitation. It involves a facilitator guiding a conversation between two parties in conflict. The process begins with one party expressing their perspective while the other listens actively. The facilitator then prompts the listener to paraphrase what they heard, ensuring mutual understanding. This cycle continues until both parties feel heard. Subsequently, the facilitator encourages them to discuss potential solutions collaboratively. Once both sides are satisfied, the session concludes, with participants potentially swapping roles for further practice. The aim is for everyone involved to gain experience in effective communication and conflict resolution.

Have you ever had the experience of being truly heard and understood by another person? Or felt the astounding, breath-taking connection that arises when someone sheds all preconceived notions, gives you their full presence, and really sees you?

We call this The Amazing Power of Empathy – and the power does not stop there.

• Cultivate thriving interpersonal relationships
• Discover paths to move beyond anger, blame, and judgment
• Connect with the Divine essence in other people
• Experience greater ease and joy in all your interactions

How can you remember to use the skills and consciousness of NVC in the heat of the moment? 

Jim and Jori Manske will show you how in these recordings from their 2018 course!

They teach that when and how you address the conflicts that emerge in your everyday life matters! By slowing down and considering the state of your resources before engaging in a conflict, you increase the likelihood of discovering a solution that dissolves separateness and enhances the connection and compassion you long for.

Yoram Mosenzon shares that the role of a mediator is often misconceived as solving conflicts, which can create stress and exacerbate the conflict. Instead, the true essence of mediation is about remaining untriggered, understanding the pain of the conflicting parties, and facilitating communication.

• Gain a deeper insight into the spiritual practice of NVC as taught by Robert Gonzales
• Enhance your emotional intelligence and self-compassion
• Learn compassionate self-talk techniques and cultivate more inner peace
• Approach change with a peaceful mindset, rather than anxiety and fear

• Uncover the expansive possibilities of Nonviolent Communication in growing compassion for a more empathic world
• Engage with 19 global trainers on 18+ unique topics
• Connect with an international audience from novices to experts
• Immerse yourself in a festival of learning, fun, and community

• Increase your sense of connection and compassion, even in the heat of conflict
• Deepen your access to needs consciousness and the powerful energy of gratitude
• Learn how to make powerful requests that support the flow of connection
• Expand your self-empathy skills to help you shift away from reactivity

When we are transparent about our concerns, brainstorm solutions together, and look towards making a decision with the other person, we can increase understanding, partnership, and mutual support. This invites people to work on the same issue from the same direction, collaboratively seek solutions, and tap a deeper wisdom. In the end, the future survival of our species depends on this kind of active interdependence.

Try this four step exercise for making connection requests to support understanding, and to learn what effect your words had on the listener. In this exercise you'll choose a situation where you have clarity about what outcome will really work for you (your solution request), but where you imagine your desired outcome may not work for the other person, and/or are not sure there is sufficient connection for mutual trust.

Reflect on a time when you were either expressing gossip or participating passively. What feelings and needs were up for you at the time? How might you have interrupted the gossip with connection? When interrupting gossip it can take a few rounds of empathy and honest expression to bridge understanding, and create a space in which mutual care and curiosity arises. Read on for an example.

So often we're habituated to associate a “why” question with being reproached, blamed or shamed – and so defensiveness arises. However, in order to maintain a flow of understanding and collaboration, we need to hear and say the “why” while finding other ways to ask for it. Here we look at how to ask questions that bring each of us vital information that can open up discovery and learning, for our mutual benefit.

Awareness of how we're holding our own and others' needs is important to our development. In learning to value needs, we often go through three stages: passive, aggressive/obnoxious, and assertive/mutual. As we learn and grow, we may relate to the following differently: Whose feelings and needs are important, who is responsible for what, how our choices impact others, and consideration for ourselves and others.

Communicating with a client or patient with a mental health diagnosis can be tough. This guidebook introduces Nonviolent Communication, helping you develop more clear, compassionate, mutual satisfaction and potentially create conditions that heal those who look to you for help. With this guide learn to notice when your approach is likely to trigger defense and how to shift that to more authenticity, understanding and trust.

Building relationships happens through dialogue and understanding the deeper meaning behind the words spoken. It’s about active listening that focuses on feelings and needs so you may truly comprehend the speaker’s message. In this video, Duke introduces two components of communication and how the restorative dialogue process supports mutual understanding.