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Sylvia offers practical tips to make today's complex workplace relationships more satisfying and effective.

Trainer Tip: Mourning enables us to heal the pain and gain clarity about how to meet our needs in the present moment.

Trainer Tip: When there's conflict if you set the intention to connect and build trust first, you're more likely to move towards resolution. This can be built through offering reflections that captures essence of what's important to each party. Once connection and trust is established, then begin the process of creating strategies and solutions.

Trainer Tip: Our inner critic judges ourselves and other people; and it is the most likely to get scared when we begin to make a change. It holds wisdom for us if we are willing to listen. When we acknowledge our inner critic and empathize with its need, we gain insights into ourselves and we clear the way for resolution.

Trainer tip: When you want to thank someone expressing what that person did, how you felt about and what needs were met for you, can provide the other person with more information. It can also help her more fully understand how she contributed to you, and deepen your connection with her.

Trainer tip: Be aware of your inner jackal chatter today and make a commitment to listen for the underlying needs they are trying to tell you about.

Trainer tip: In every interaction, we have a choice of responding in one of these four ways: judge/blame self, Judge/blame others, empathize with self, and/or empathize with others. The goal is to make a conscious choice about our response. Notice the choices you have when you receive someone’s communication today.

Trainer Tip: Requests include a specific action to help us get our needs met. If we have a complaint or in conflict, and we don’t make specific requests, people are left guessing and/or wondering about what will meet our needs. Our chances for getting our needs met can then become limited. Instead, try ending with a request to let the other person know exactly what you would like to happen.

How do we talk to ourselves and with others about polarizing topics in a way that's supportive? Seek to understand and be understood rather than press for agreement. Bring mindfulness into the conversation. Slow down and use structure to support everyone. Release knowing the solutions, answers or outcomes. Keep focus on shared universal needs. From this place we can say what's in our hearts and minds, and trust the process.

NVC is a process. It’s the willingness and effort to empathize with both sides of a conflict, encouraging each side to empathize with the other, and then seeing what solution can arise, working together to meet the needs of both sides. Empathy is the experience of being not separate as well as being an individual. It's seeing we're all part of the one ever-flowing consciousness of being, all unique expressions of this unity.

Self-compassion is essential for healing trauma and restoring your wholeness. It is also an antidote to reactivity and separation, allowing presence to emerge.

In developing presence, you can become what the world needs most in these times of intensity and chaos. This work can strengthen your skills to be more fully in relationship with all that life offers while allowing your heart to be moved by what is alive in you and with others

In this snippet from Duke Duchscherer's course, Restorative Dialogues: Transforming Conflict, Building Community Resilience, he shares a structured approach for conflict resolution or communication facilitation. It involves a facilitator guiding a conversation between two parties in conflict. The process begins with one party expressing their perspective while the other listens actively. The facilitator then prompts the listener to paraphrase what they heard, ensuring mutual understanding. This cycle continues until both parties feel heard. Subsequently, the facilitator encourages them to discuss potential solutions collaboratively. Once both sides are satisfied, the session concludes, with participants potentially swapping roles for further practice. The aim is for everyone involved to gain experience in effective communication and conflict resolution.

• Connect the dots between NVC basic practices and the deeper "why" behind them
• Discover how NVC can support us in bringing tenderness to all of humanity
• Learn how to tie the NVC approach to liberation and vision
• Explore the many ways the tools of NVC support the path of liberation!

• Explore how gender power dynamics impact everyday interactions
• Learn how to navigate these complexities with curiosity and compassion
• Gain the skills to build inclusive personal and professional environments
• Contribute to a world where every voice matters!

Mary Mackenzie, renowned CNVC Certified Trainer, shares her understanding and experience of empathy.

• Understand the essential relationship between personal healing and social change — and how to communicate it to others.
• Increase your compassion capacity for different ways of being in the world.
• Get clarity about the difference between equity and equality — and how to generate equitable processes in your communities and networks.
• Obtain tools to explore the various factors that contribute to your understanding of power and privilege — including your own.

When we feel pain about humans relate to, and conflict with, one another on Earth what can give us capacity to transform it? Perhaps in connection to the formless consciousness of unity we may relax, open, expand -- and connect to formless human needs, a sense of universal well being, benevolence and good will. Loving action flows from here. Suffering shifts into deep healing, grace and new possibility.

• Discern what is preventing your communication style from being effective
• Create a communication style that works
• Resolve everyday conflicts and misunderstandings
• Create a deeper sense of connection, trust, and cooperation
• Heal old wounds between you and others, as well as within yourself
• Be the leader and contributor you want to be in any situation