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Trainer Tip: People’s choice of words may be difficult to hear. In fact, we may feel downright aggravated by them. Whether we enjoy these statements or not, we can begin to recognize that behind each statement is a desire to meet needs, either by saying please or thank you. In this way, we are more likely to feel compassion because we have connected to their humanness. Listen for the please or thank you in your conversations today.

Trainer Tip: The exchange of resources, that is, exchanging money for an item or service, is enhanced and better appreciated when we are connected to its personal value rather than its cost.

Even leaders we admire may exhibit behaviors that could be labeled as abusive, at least slightly. This includes not treating followers as equals, using charm, and hiding or twisting truth. In such scenarios a key reason for this is loneliness. If we're using our work and position primarily to gain for appreciation, acknowledgement, and acceptance then we need to examine our own loneliness. We need feedback to keep such conduct in check.

Learn simple steps to transform conflict and mobilize peace at home, work and in the wider world.

Strengthen empathy, goodwill, and authenticity at home, meeting life's challenges with grace.

Ask the Trainer: Feeling frustrated & angry over simple things? Find the root of your hidden needs.

When asking for support from another, you are most likely to enjoy receiving that support when the person giving support is giving from the heart—from a place of joy or delight. Inviting them to say "no" is a way of encouraging an authentic response, a response you can trust more fully.

When we take a leap in life and put our hearts out into the world in new or bigger ways—sharing a song, dance, or poem, writing a book, competing at a sporting event, giving a speech, and so on—there is greater potential for aliveness but also for shame and pain

Observation is the awareness of our sensory perceptions and thoughts, separate from evaluations and judgments. Feeling involves bodily sensations and emotions, distinct from "faux feelings" that mix thought and emotion. Needs encompass universal human requirements for survival and wellness, while thoughts and evaluations express needs. Requests are rooted in connection and invite true willingness, rather than demanding compliance.

• Learn how to use empathy to dissolve conflict
• Deepen your NVC skills to help let go of judgments
• Explore approaches for asking for what you want
• Listen to the conflict within yourself

Strengthen your NVC practice to meet conflict with empathy, and ask for what you need.

Trainer Tip: Here are some options for tense moments in conversations: try a "redo", understand and recognize your habits, pause to regroup, empathize with the person so they feel heard, check your mind frame before speaking, and name some appreciations about one another.

Veteran Trainer Sylvia Haskvitz reviews the key distinctions/differentiations in NVC.

Exploring how stories and unmet needs each influence the cause of our feelings in NVC.

Workplace relationships are complex. Each employee brings their unique self to work. Their background, perspective, emotional triggers, and working style. Add to this the dynamics of power relations, and the fact that often workplace communication now takes place at our computer keyboards rather than face-to-face. Sylvia Haskvitz offers practical tips to make today's complex workplace relationships more satisfying and effective.

Trainer Tip: Notice an opportunity today to use honesty as a means to connect with someone else. Consider what type of honesty might stimulate pain in others.

• Discover how to be radically honest without pushing “the other” away
• Learn to ask firmly and gracefully for what you want, hear ‘NO,’ and stay alive
• Explore how the power of empathy dissolves anger, pain, and fear
• Discern the essence of what others say, no matter how it is expressed