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When we care about our cause and want to mitigate disaster, we may become reactive. However, transformation comes through connection, rather than convincing, judging, criticising, controlling, and making demands of others. To inspire change, get curious about how they relate to the topic – and get support for yourself elsewhere to process grief, become more present and compassionate, speak self-responsibly, and make requests.

Tools for creating simple agreements with your group about what to do when conflict arises.

Trainer Tip: When there's conflict if you set the intention to connect and build trust first, you're more likely to move towards resolution. This can be built through offering reflections that captures essence of what's important to each party. Once connection and trust is established, then begin the process of creating strategies and solutions.

Trainer tip: NVC focuses on shared human values and needs, and encourages the use of language that increases good will -- plus avoidance of language that contributes to resentment or lowered self-esteem. It emphasizes taking personal responsibility for choices and improving the quality of relationships as a primary goal. For today, focus on making observations without moralistic judgment in at least two of your interactions.

Trainer tip: Whenever we judge someone else in any way, we create a barrier and distance between us and the other person. Instead, consider shifting from judging other people to awareness of how their behavior affects your feelings and needs. This can make a profound difference in your ability to live peacefully. Read on for more.

When we ask something of a person and threaten negative repercussions if she doesn’t comply, we're making a demand. Demands limit the possible responses and reduce joyful participation. Instead, look to find mutually satisfying resolutions. And look for ways to change your demand into a request. Read on for more.

Trainer Tip: Notice if something within your agency will bring you the serenity you want. If not, then notice the needs you are trying to meet by wanting to take that action. Then then choose another action that's more likely to have the desired effect.

Trainer Tip: The ways that we interact with our children shape the way they will interact in their world. How do your actions model compassion, tolerance, and love for your children?

Trainer Tip: Mary explains the NVC principle known as the "protective use of force."

Trainer Tip: Ready to start a fight because you're right? Consider another strategy.