Flash Sale! 50% Off Select Course Recordings

Sale Ends
  • 5

    Days

  • 8

    Hrs

  • 48

    Mins

Search the library
Search the Library


Trainer Tip: Whether there is the potential of physical or emotional violence, listening deeply to the underlying needs of the people in conflict can be swift, direct, and healing. Look for opportunities to defuse conflicts by reflecting the feelings and needs of the other person.