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Making A Connection In A Difficult Situation
Media Type:
Trainer Tips
Time Investment:
1 - 2 minutes
Date Added:
7/17/2022
Date Created:
2005
Trainer Tip: Whether there is the potential of physical or emotional violence, listening deeply to the underlying needs of the people in conflict can be swift, direct, and healing. Look for opportunities to defuse conflicts by reflecting the feelings and needs of the other person.
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