Reveal what’s in your heart before asking a question to help build trust, especially if you're in an authority figure. Otherwise, your question may sound like a demand, blame, trap, intrusion or accusation, and it may elicit a defensive response. If you get a "question" like that, give them empathy. Read on for reflection questions to see how our revealing and our withholding impacts our...

Why is it so difficult to not take things personally? It's because everything reinforces the sense that whatever is being said is indeed about us – both from without and from within. However, we can get better at not taking things personally with a practice of shifting our focus by being open to multiple interpretations, understanding that our reaction is about our own need, and noticing how...

If we are to transform the existing social order, and shift to a mode of liberation for all, we'll need to look at our own participation in it. This includes how much we are able to focus on keeping our hearts open; speak to impact without attributing intention; and retain a humility that includes our systemic context. Read on for "how to" when we are in a position of less power.

Notice when you start to defend. Is your body tensing up? Feeling desperate for the other to understand you or your intentions? Find yourself explaining your behavior, giving all the good reasons why you did what you did? Trying to convince the other of your good intentions? If so, ask yourself: “Is this what I want to be doing right now? Is this really helping?” then practice one of these...

If you ask for or give empathy and are met with accusations of codependency, there are a number of things you can do to check that you are coming from a place of healthy differentiation. You can see if you're doing so from a place of healthy differentiation -- and notice signs of healthy differentiation when you offer empathy. You can also bring a profound respect for differences, and clear...

Roxy Manning suggests that in navigating a situation where accusations of racism and a white savior complex arise, the facilitator emphasizes the distinction between intention and impact. Acknowledging the pain of the aggrieved person, the facilitator clarifies that racism is about impact, not necessarily intention. Encouraging a focus on the impact first, the facilitator invites understanding...

Trainer Tip: When in a conflict that doesn’t seem to have a solution being aware of your needs, and then being creative and flexible about getting them met, can go a long way to coming up with creative solutions that work for everyone.

Trainer Tip: Mary offers a perspective on how to know if our need for honesty is being met.