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Communicating with a client or patient with a mental health diagnosis can be tough. This guidebook introduces Nonviolent Communication, helping you develop more clear, compassionate, mutual satisfaction and potentially create conditions that heal those who look to you for help. With this guide learn to notice when your approach is likely to trigger defense and how to shift that to more authenticity, understanding and trust.

Empathy is a form of attunement. Empathy is giving your compassionate curiosity by guessing another’s feelings and needs. Consider how you live or relate to each of these 12 essential aspects of empathy. Some of them mention how we can offer empathy without abandoning ourselves, how empathy isn't always the best response, and how "Empathy can be offered when you disagree with another’s opinion, memory, or perspective."

So many of us have a habitual response of trying to eliminate uncertainty and the arrival of what we don't want. Alternatively, we can embrace the irreducible uncertainty of life. This shift from resistance and helplessness to mourning allows acceptance of outcomes, reduction of stress, and opens the door to noticing and appreciating what's present and available amidst challenges.

When we ask something of a person and threaten negative repercussions if she doesn’t comply, we're making a demand. Demands limit the possible responses and reduce joyful participation. Instead, look to find mutually satisfying resolutions. And look for ways to change your demand into a request. Read on for more.

In a "power with" consciousness you're aware of, and responsible for, your needs and values while considering and hearing others needs. Whereas regarding someone with earned authority, you trust her capacity and discernment is based on her experience and expertise. Read on for signs of when you are slipping into power under, power over, or power with, and how that fits with earned authority.

When a relationship has both differentiation and bonding you can express differences and unmet needs, and responsibly do your own thing without it being a threat to the bond with another. You honor each others choices. There's trust rather than a sense of resentful obligation. Needs-based negotiation is easier. See if you tend to emphasize only differentiation or bonding in your relationships. Imagine how to support the opposite.

Why is it so difficult to change our patterns even when we want to, even when we experience shame or despair about them? Arnina Kashtan offers some of the common pitfalls and concrete steps to overcome them in the future.

What's really going on underneath the surface when we bring or encounter blame, judgements, pain -- and thereby the inability to empathize, be present, attuned, or responsive?  Why does this happen even if one or more people in a relationship dynamic is working hard at bringing in an NVC response? This article addresses these and more questions from the perspective of how our brains are affected in our relationships.

In this session of Miki Kashtan's 4 session course titled Leadership Within Your Workplace she shares how most of us believe we are powerless at work – even if we’re the one “in charge.” This session offers you the opportunity to learn how to consciously change this mindset, and have a positive impact on workplace culture and attitudes along the way. Most of us believe we are powerless at work – even if we’re the one “in charge.”

One way to understand trauma is it means we got a blow greater than our nervous system can tolerate – then we move into hyperarousal, and then hypoarousal or dissociation. This cycle can continue long after. Here, we're not able to fully process emotional cues, information, our body, and others. It's important we consider re-writing the cultural paradigm of separation so that our trauma doesn't get marginalized.

Ask the Trainer: "A participant in our beginners' NVC practice group asked the co-facilitators if there was a confidentiality agreement that was typically used in NVC practice groups?"

Here are 10 tips for empathy buddy practice. It includes a handout identifying 15 non-empathy responses to step aside from when you practice.

This handout defines and contrasts "empathy" alongside "responses may meet needs, but are not empathy" (such as advice, correcting, consoling, etc).

Empathy alone can be unreliable in guiding compassionate action. As seen in historical events, military training, personal anecdotes, and scientific experiments, empathy alone may not prevent people from harming others. A sense of duty or obedience, often instilled through fear of punishment and shame, might inhibit empathic action. The antidote may be to fostering empathy without resorting to control, shame, or punishment.

Celebrate love with Rodger Sorrow! Listen in as Rodger discusses a range of topics such as defining love, religion and love, and how to handle unloving responses.

Hema Pokharna shares how truly becoming a healing influence in this world, requires we each be powerful in a balanced, spiritually mature and responsible way. To a large extent, we need to develop our own healthy way of being powerful, gratitiude is a key.

In this prerecorded telecourse, Raj Gil uses an interactive dialogue and proven exercises to help you develop a profoundly healthy response to anger, right in the moment.

The impulse to say "I love you" is an opportunity to check-in both with our level of presence (eg. are we saying it by rote?) and also with what we really mean in that moment (eg. what are the needs and real purpose deep beneath the word "love"?).  This can invite us to explore a deeper, more heartfelt way of communicating and being...