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Mary Mackenzie, renowned CNVC Certified Trainer, shares her understanding and experience of empathy.

This holiday, shift your focus from what disappoints you to the true whisperings of your heart. Compassion is an inside-outside process. In this telecourse recording, you will experience four simple tools for savoring your own precious needs, allowing you to experience greater compassion and harmony this holiday.

Join Jim and Jori Manske in a thought experiment exercise designed to help us become more aware of our conditioning, allowing us to make more conscious and connected choices in the face of conflict.

Does unworthiness keep you from expressing vulnerably and honestly? Afraid of being "found out?" Join CNVC Certified Trainer Arnina Kashtan as she explores this topic with a workshop participant to discern stories from needs, recognize the tension between self-acceptance and personal development and sit with the discomfort of self-acceptance.

Inspired by Marshall Rosenberg's teachings, Kathleen Macferran's self-empathy exercise offers a transformative approach for those challenging moments when you fall short of your own expectations.

The impulse to say "I love you" is an opportunity to check-in both with our level of presence (eg. are we saying it by rote?) and also with what we really mean in that moment (eg. what are the needs and real purpose deep beneath the word "love"?).  This can invite us to explore a deeper, more heartfelt way of communicating and being...

Here's a quick tip to improve your empathy skills with empathy guessing.

Has someone ever talked to you to the extent that you're no longer enjoying it, and you now wonder if they even know you're there? Learn ways to bring in emotional understanding, engage more honestly and open-heartedly, and bridge next steps to the type of conversation that engages everyone's needs.

Differentiation is being who you are in the presence of who they are. Its a process of connecting to and honoring your own experience, acting in integrity with your values, and engaging in collaboration with others to meet needs. If you're happier when you are not in an intimate relationship you may have developed your individuality but likely have difficulty with differentiation. Learn core skills and behaviors that support differentiation.

When someone's in immense pain and uses words that are hard to hear, see if you can bring in as much attention and compassion as you would to someone who was cut with a sword. Focusing on what's important to them, and not so much on how it was said. This may support greater understanding and healing. Otherwise, we risk prioritizing needs, norms, and inequities of the dominant culture, over caring for people who bear the invisible brunt of such norms.

Effective and connected dialogue requires significant self-awareness, mindfulness, and skill. You can focus on any of these six areas that most often escape your awareness: anchoring and staying grounded; boundaries; thoughts and beliefs; stuckness or attachment; feelings and needs; and requests. Read on for a list of questions to help you focus on how to do that.

With coaching or counselling clients, their resistance can show up as “bracing against” something. But if we push back against their resistance, we miss noticing what they're protecting or embracing. By going into resistance clients build awareness and often shift when they get clear about their underlying needs, and new choices. Some clients don’t shift even after we’ve tried everything. In that case, read on to learn about Frank Farrelly's "provocative therapy".

How much money to pay? And how much money to ask for? The supply and demand logic basically say that we ask for the most that “the market can absorb” and pay “the least that we can get away with.” We can instead, we can engage in experiments that focus on connecting to and satisfying needs. We can also engage with our varying degrees of access to resources within the existing economy and consider how we want to make choices about resources, especially when we have access to power.

This single-page handout illustrates the steps to translating habitual judgments and actions into observations, feelings, needs, and requests (OFNR).

Print-and-cut these 56 feelings cards for one-on-one, partner or group activities, to help support the pratice of empathy. Includes eight blank cards for you to customize.

If it's a tender topic and/or you are looking for a particular level of responsiveness, you can let listeners know what you want back before you share -- or you can ask them for a particular kind of response right after you share. The more you can do this, the more it can create supportive relationships in your life. Read on for ways to ask for a particular kind of responsiveness to meet particular needs.

Being self-responsible is about empowerment — via noticing what is potentially in our locus of control, getting to know ourselves better, looking at our own role in how we experience life, and making conscious choices to act within our own power. This requires us to be mindful in relating our stories to our needs. Read on for more on this, and the various pifalls within thinking about self responsibility.

Attraction to others is neither good nor bad. Although it's pleasurable it doesn’t necessarily help with wise discernment. When it arises, it's up to you to engage in wise discernment about how you manage it. This guide provides practices and points of focus to engage your own attraction in a way that holds more choice about what will meet needs for yourself and others, and what role attraction plays.

Here's a list of words that pose as feelings, but are actually interpretations of what you think someone is doing to you. They trigger defensiveness in another thereby preventing a connected dialogue. Behind each of these words are precious feelings and needs. This sheet includes ways to distinguish feelings from interpretations.