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Search Results: descalate

  1. descalate

    System Administrator

    · 8 minutes · 07/28/2010

    In this video download, expert parent trainer and author of Parenting From Your Heart, Inbal Kashtan responds to the age-old question: "Why do children do things to annoy parents?"

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  2. Making A Connection In A Difficult Situation

    Making A Connection In A Difficult Situation

    Mary Mackenzie

    Trainer Tips · 1 - 2 minutes · 7/17/2022

    Trainer Tip: Whether there is the potential of physical or emotional violence, listening deeply to the underlying needs of the people in conflict can be swift, direct, and healing. Look for opportunities to defuse conflicts by reflecting the feelings and needs of the other person.

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