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One of the premises in NVC is that behind all behavior and expressions are Universal Human Needs as the deeper motivators. And one of the key distinctions in NVC is that between Needs and Strategies. Try Alan Rafael Seid's exercise called  "Peeling the Layers of the Onion, " a process for uncovering these needs — the deeper motivations — that underlie words and behaviors we may find disturbing or puzzling.

In this book excerpt, Kathleen and Jared offer a path to reach deeper clarity, distinguishing between response and reaction.

Trainer Tip: We all want to be valued in our totality, to be loved even when we make mistakes. Wouldn’t we also like to offer this to ourselves? Compassion is about seeing the humanness in everyone, including ourselves. One way to express compassion is to remember your entire relationship and history of love with someone as a whole, rather than focusing on one disappointing incident.

Mismanaged emotional pain can compound and hurt ourselves and others. Four ways we can mismanage pain are: denial, blame, depression, and escape/numbing. This can result in hatred, resentment, discrimination, revenge, anger, and more problems. The fifth way we can deal with pain is to confront the pain acknowledging it and dealing with our unmet needs. This is a more direct path. Read on for more ideas for how to handle the pain.

Trainer Tip: In challenging situations, we can be peaceful and clear when we are able to connect to what we value most, and to act in harmony with those values. For example, if a coworker does something you don't like, instead of gossiping about their undesirable behaviors, you can talk to them about how both of you feel regarding what happened, and focus on the needs you're both trying to meet at work.

Observation is the awareness of our sensory perceptions and thoughts, separate from evaluations and judgments. Feeling involves bodily sensations and emotions, distinct from "faux feelings" that mix thought and emotion. Needs encompass universal human requirements for survival and wellness, while thoughts and evaluations express needs. Requests are rooted in connection and invite true willingness, rather than demanding compliance.

Fear in dealing with a neighbor's 'wastebasket talk.' Only leaving or interrupting stops the flow.

Trainer Tip: Notice when you create stories about why something occurred. Commit to only observing facts. Then make decisions that are likely to give you relief and joy. For instance, if someone is late you may think that she’s inconsiderate or values another thing more than you. Instead, observe what you know—that she's later than agreed. From there, you could call her to find out what’s going on.

Research shows that couples with a secure bond experience arguments that are shorter, lower in intensity, and easier to recover from. Building and keeping a secure bond with your partner requires mindfulness and consistency: respond to what’s needed or supportive in a given moment; give them your full attention and affection in a spacious greeting; conveying care, consideration, and that they matter and are seen.

Often, honoring someone’s choice supports more connection. Thus, checking in with someone’s choice to listen or not (offering autonomy) sets the stage for being heard more fully. On the other hand, when someone has the perception that you are talking to them without considering their choice, resentful listening might result. Here are ways to mindfully check in about choiceful listening before starting a conversation.

Raj Gil offers tools and dialogue to help you respond to anger with awareness & care in the moment.

Explore Self-Empathy with a unique four-step process ending in gratitude.

Eric explains how we can often avoid regret by getting empathy before making important decisions.

Guide equitable group dynamics by tracking attention, needs, and impact.

How can you remember to use the skills and consciousness of NVC in the heat of the moment? 

Jim and Jori Manske will show you how in these recordings from their 2018 course!

They teach that when and how you address the conflicts that emerge in your everyday life matters! By slowing down and considering the state of your resources before engaging in a conflict, you increase the likelihood of discovering a solution that dissolves separateness and enhances the connection and compassion you long for.

• Increase your sense of connection and compassion, even in the heat of conflict
• Deepen your access to needs consciousness and the powerful energy of gratitude
• Learn how to make powerful requests that support the flow of connection
• Expand your self-empathy skills to help you shift away from reactivity

Trainer Tip: Mary offers 3 foundational tips for making requests: positivity, specificity and doability.