When you want to be heard, first check if your listener is available. This honors yourself, and the other person’s choice about listening. You need to be clear about wanting a particular quality of listening, and that you are willing to wait if that isn’t available in the moment. Read on for how to ask for listening in a way that can build trust that your request isn't a demand.

If we are in the dominant group, intervening to prevent violence or an "ouch" is a way to ally with marginalized folks. We can intervene to meet their needs, rather than our own. In other words, we can intervene without putting our experience at center stage. To that end, here are six ways to ask if an intervention is welcome.

Misunderstandings can be painful. We can easily avoid this by checking what the other person understood from what we said, and ask the other person to do the same. Doing this is especially important when it comes to planning, shared decision-making, and when emotions are strong. Also, the more someone knows you, the more they think they already know what you mean -- which can get in the way of...

This chart is intended as an aid to translating words that are often confused with feelings. These words imply that someone is doing something to you and generally connote wrongness or blame. To use this list, when somebody says “I’m feeling rejected,” you might translate this as: “Are you feeling scared because you have a need for inclusion?”

Trainer Tip: Only after we connect to our unmet need can we make sound decisions that will transform our experience. For example, if you feel bored, connect to your unmet needs (eg. need for understanding the relevance, etc) and then look for strategies that will meet them (eg. ask the speaker how this topic relates to our lives).

Trainer Tip: If we're deflecting an appreciation or letting it expand our ego, we're missing a chance to truly connect to what's important. A more satisfying way to receive appreciation is to connect to how we've contributed to another person’s life, rather than our own.

Trainer Tip: When there's conflict if you set the intention to connect and build trust first, you're more likely to move towards resolution. This can be built through offering reflections that captures essence of what's important to each party. Once connection and trust is established, then begin the process of creating strategies and solutions.

Eric offers a very brief but valuable Trainer Tip about persistence practicing NVC, sometimes a small shift in approach can make a big difference.

Trainer tip: When you want to thank someone expressing what that person did, how you felt about and what needs were met for you, can provide the other person with more information. It can also help her more fully understand how she contributed to you, and deepen your connection with her.

Transforming anger is a key practice for returning to conscious presence and connection with self and others when triggered into a reaction. Join John Kinyon to learn this essential life skill through the Enemy Image Process and Learning/Growth Spiral.

Observation is the awareness of our sensory perceptions and thoughts, separate from evaluations and judgments. Feeling involves bodily sensations and emotions, distinct from "faux feelings" that mix thought and emotion. Needs encompass universal human requirements for survival and wellness, while thoughts and evaluations express needs. Requests are rooted in connection and invite true...

Two NVC trainers went into dangerous, war torn territory to share the skills they found so valuable but end up learning that they need to first apply those skills before those they came to help could receive what they had to offer. Only when the foundation of connection and trust was built could they mediate the conflicts using empathic communication.

Even in a conflict, you can offer emotional safety without being enmeshed -- and you can do this without sliding into strategies to gain power over another. You can prioritize connection, express your intention, make space for mutuality, honestly reveal what you care about and propose a way forward. This means caring for your needs regardless of their response -- and mourning if their response...

Amidst the Israel/Palestine war we see polarizing media portrayals and the battle for public opinion. Read how one person shares his deep, personal connections to the Israel/Palestine conflict, expresses the trauma and viewpoints of both Palestinian and Israeli experiences -- in a way that aims to transcend polarizations, hold compassion, and understand the complexity on both sides. Despite the...

When speaking to decision makers about social change issues it helps to communicate with compassion, clarity, curiosity, calm, and respect while seeking to understand their needs. This way there’s a better chance for more trust and connection that’s crucial for a win-win strategy to come about. This may take several conversations.

Often, honoring someone’s choice supports more connection. Thus, checking in with someone’s choice to listen or not (offering autonomy) sets the stage for being heard more fully. On the other hand, when someone has the perception that you are talking to them without considering their choice, resentful listening might result. Here are ways to mindfully check in about choiceful listening before...

Making decisions from overwhelm can be costly for you and others. Instead, to get distance name overwhelm as it comes. Apply self-compassion. Be suspicious of your impulse to withdraw. Find ways to meet your needs. Tell others about your overwhelm. This may allow more support, connection and trust-building. Plan what to do to meet your needs next time you're overwhelmed. Tweak your plan.

Struggling to say "no"? Here are ways you change your adjacent mind patterns. First, note the differences between those who respect boundaries and those who often don't. Second, review situations in which you lost track of your choice. And rehearse what it would sound, look, and feel like if you kept connection to your choice. Third, seek validation of your experience - from a grounded and...

It's tempting to shut down a heated conversation when it’s painful and overwhelming. What can give us strength to stay open to hearing and being moved, to being open to new possibility, is recalling the “triad of conversation.” The triad is self and other and then awareness on the third side of the conversation. Here we can return to connection, to what we share and need in common, to a...

Avoiding conflict is an even greater issue than having conflict. Not being as competent at conflict we avoid it. And in many cases that creates more conflict. Conflict is inevitable because we have different perspectives. Conflict is not bad. It is an opportunity for increased connection, intimacy, joy, and creative win-win solutions. Instead of avoiding conflict, we can work on increasing our...