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Trainer Tip: Do you ever feel certain that other people see things the way you do, only to find out they don’t? Read on.

Trainer Tip: When someone is unresponsive it can be an opportunity to bring in more presence and connection through empathy. They may be worried that if they speak they'll say something they'll regret. Or they may want to know that their needs matters as much as yours. They may also need more space to clarify their thoughts.

Trainer Tip: Today, identify the facts, without adding your ideas about why people behave in certain ways. Then consider connecting with the person about what was going on with them. You will find that the more you observe life without judgment and evaluation, the more open you will be to hearing and connecting with other people.

Listen as Mary Mackenzie shares an eight step path to create your own NVC learning activities, based on your own NVC learning experience. In this session, Mary uses the value of requests and observations as teaching examples.

When it comes to how you're achieving your goals, notice what you value. Is achievement coming at others' expense? Where is your sense of worth and validation derived from? Do other people in some way set the bar that you strive to surpass? Without comparing to other people, what does success mean to you? Read on for a related story.

It's important to make requests specific and doable. Also, without a swift request immediately after we state our observation, feeling, and need in regard to the situation, the other person is left guessing what we want. Instead, a swift request can bring clarity and lessen the potential for the listener to become defensive or argue.

Trainer Tip: A request completes the communication by stating specifically what we would like from someone else to meet our need. Without this clarity, our communication can be confusing and can easily be seen as a demand. When people know what you want, you have a better chance of meeting your needs. Make clear, specific, doable requests of people, and see if this increases the chance of meeting your needs. Read on for an example.

Trainer Tip: Meetings can be unproductive when the participants aren’t clear about their needs or what they want from the group. When participants express opinions without expressing a need or informing the group of what they want, the meeting lacks clarity. Instead, if we can focus on naming our needs and make related requests, we can get closer to resolution much faster and enjoy the process more. Read on for an example.

Transforming organizational culture requires attention and change at the systemic level. Learn which systems are crucial for any organization to establish and clarify whether that organization is collaborative or not, and then learn how to create and strengthen a collaborative organization.

Trainer Tip: It can help us bring joy into our lives to connect to the needs we serve for doing things. While our activities may not always be fun, understanding their purpose and their value to our lives can help us shift the energy behind the action and have a more positive experience. Consider the underlying needs activities meet, and decide if they are worth it to you.

Trainer Tip: Sometimes our actions keep us from meeting our needs. Let’s say you long for connection with others, but you are also afraid of it, so you push people away. Then you tell yourself that no one likes you, resulting in depression and self-criticism. Self-empathy can help clarify what we truly want rather than focusing on what is wrong with others or ourselves, and help us align in ways more likely to meet our needs.

Trainer Tip: Sometimes you might find yourself in a situation where your need for love is not met. Consider ways in which a partner or friend could meet your need for love. Be sure to request something the other person is capable of doing. Whatever the situation, it is our responsibility to clarify how we can meet our need for love, while also considering the abilities of our loved ones to comply with our requests.

In this brief audio, Jim Manske uses a live situation to demonstrate how to use the NVC process in an apology. Jim starts by identifying the four steps to self-connection before expressing your apology.

Mary Mackenzie, renowned CNVC Certified Trainer, shares her understanding and experience of empathy.

If someone asks you to love them as is, try wondering what contributes to their need for acceptance. Loving someone and empathizing with them, doesn't mean you can't make requests for change. Recall that your requests are about your needs, not about them. Understand that requests may not be met due to lack of resources or skills, even if the desire is there. Clarify how important the request is to you and how negotiation can look.

Use this worksheet to check to see if you’re making a request, rather than a demand. Clarify and connect your request to your needs. Check your motivations. Use a phrase, question, or empathy guess to connect to the person if they say “no”. See sample requests for actions, offers, and for deepening understanding.